"The staff is extremely knowledgeable, and friendly."
"Vinny and the team could not not have been more attentive throughout the whole lunch."
"Service was top-notch!"
"The staff was professional, attentive and kind and the food was absolutely delicious!"
"Waiters very attentive and the manager stopped by to wish my friends congratulations and made sure everything went perfectly."
"The service was fantastic, the food is amazing and the tiramisu is one of the best I’ve had thus far."
Cons:
"Skip the appetizer, ingredients are not fresh, taste like reheated foods from the frozen section."
"The manager was very rude."
"Bartender with the red hair was extremely rude."
"Food was okay but lack of attention from waiter."
"The service, attentiveness, and sensitivity at Maiella is simply extraordinary."
"Service also was really disappointed, when I received the fish on the table I did not have the silverware, I had to wait for fork and knife."
"Service, the hostess gives me a stuck-up/attitude vibe."
Ambiance and Location
Pros:
"The area is fresh, with a rustic, open feel."
"The ambiance made it so much better."
"What an elegant, gem of a place! The relaxed ambience in there is great for a date or family night."
"Fine dining in Long Island City; great ambiance, beautiful decor, superb service."
"It’s location is right behind the Pepsi-cola sign which was fun to check out."
"Truly wonderful high quality dining experience right on the water! With beautiful views of the Pepsi sign, New York skyline, and an overall relaxing ambiance."
"Great view of the city."
Cons:
"They gave us a table next to the bar with music so loud and in front of tv showing a soccer game."
"The music was blasting like it was a nightclub. We could barely hear each other speak sitting across from one another."
"For roughly half of our meal there were people yelling at the bar up front over whatever event was going on."
"It was very hot in the restaurant. Guests were holding their drinks to their foreheads."
"The atmosphere was very dim and loud, so you had to shout to be heard by people sitting directly next to you."
"Made reservation for 6pm .. upon arrival front lady tell me before siting I have one hour.. first time in my life someone times me going in a restaurant."
"We (group of 5) were told we had to wait in order to be seated because one person was running late."
Food and Drinks
Pros:
"A truly stunning restaurant with delicious dishes."
"The food is authentic and delicious, never ordered something we didn’t like."
"The black truffle ricotta gnocchi was especially delicious."
"Phenomenal homemade Italian!!"
"The food was delicious and the cocktails were amazing."
"House made fresh pasta! Definitely go for the truffle tagliatelle."
"The appetizers, salads, pasta, entrees, and desserts exceeded expectations."
Cons:
"Not sure why people give high remark for this restaurant. They must be the local residents who are trapped in the area, and this is the only option."
"First time and definitely last time. $350 waste of money, way overrated."
"The place is overrated. For the price of each plate the food was okay."
"Portions are small and nothing special about flavors, comparing the prices of the dishes."
"Food was subpar. The pasta was clearly not fresh."
"Pizza crust was burnt and barely you can taste the cheese and other toppings."
"The food were over priced for the portion served."