"Service was good- the young lady serving us was very pleasant and efficient."
"Absolutely phenomenal service."
"Our server was amazing once again!"
"Julio C was the best waiter I’ve had in the longest time, gave recommendations when I was having a hard time choosing, and was always there attentively when I looked over my shoulder."
"Absolutely great, service was awesome super nice waitress named Ashley."
"Lipu, our server, was polite and attentive, making sure all of our needs were attended to."
"Jay R provided the best and most efficient service to my family and I when we came in for breakfast."
Cons:
"The waitress was nice but she forgot to put our order in and did not realize until 40 minutes later."
"The manager brought in a new waitress during the morning rush. And then he disappeared."
"the waitress aysha was literally horrible. we waited 20 minutes before anyone even greeted us."
"Worse service ever provided."
"I sat right next to the service station at the bar and literally heard the manager say this to the very hard working bartender 'Make sure you're all set up- so and so called out so you're by yourself and I'm not going to help you'"
"Unfortunately he was doing the work of three servers and couldn't possibly keep up."
"I waited 20 minutes before my server came to my table."
Food Quality
Pros:
"Food is nice and good quantity, the place is nice and there’s music playing which makes the environment better."
"The food serving is huge."
"Well, we received all of our parties' food piping hot in a more than reasonable time, and it was delicious."
"The breakfast burrito was spicy but tasty."
"It was delicious and bottomless."
"The food is so good and the atmosphere is great."
"The food was amazing, and I would definitely recommend the tacos."
Cons:
"Food was straight up garbage."
"The ribs were extremely tough and had little to no meat on them, they were inedible."
"Food was cold and bland."
"Food was okay, didn’t have enough oriental sauce on the oriental chicken wraps that we ordered."
"The food was so bad that all I ordered was the classic burger with no cheese."
"The Mac and cheese was cold, I'm sure you can tell by the cold shredded cheese sitting on top."
"Mediocre food, service, and cleanliness."
Price
Pros:
"Cocktail was cheap and very nice though."
"This is a perfect spot for large groups. It's cheap and filling."
"A great place to eat in the city and didn't stress my wallet."
"Main menu item, and drink each, plus tip works at $25 a head. Seems consistent with other diners."
Cons:
"The only thing is the prices are a bit expensive. These two plates with a coffee cost us around 40$."
"Too overpriced, I understand it's located in Time Square, but.. wouldn't go again."
"They are overcrowded and pricier than they should be."
"Another restaurant that has become enslaved to excessive price increases simply because it's located in Manhattan."
"We had 2 entrees, 3 beers and paid $88 for this experience. Very lousy."
"Be prepared to spend N.Y. money when you're here! $$$"
"Also extremely pricey for what it is."
Atmosphere
Pros:
"I had an awesome time with friends and family the atmosphere was great."
"The Times Square location is very large. It was not too crowded."
"If you go into the bar area definitely sit down at the aesthetically pleasing high top tables!"
"The entertainment was so fun and added to the night."
"Lovely atmosphere within restaurant."
"The world’s largest Applebees, yet provided a welcoming, family-esque environment."
"We sat on the third floor and it was very chill and relaxed and quiet."
Cons:
"Quite loud atmosphere -- difficult to make conversation without yelling."
"Quite a dirty place, with dirty plates everywhere, very high turnover of food which isn't great quality."
"Place is not as clean as you'd expect. Bathrooms are somewhat filthy."
"Very slow at breakfast here, I was getting bored waiting, staff be seen chin wagging having a laugh while I'm waiting for my poorly cooked steak and egg."
"It's however very expensive and despite the 42° outside, the air conditioning was blazing making the room very cold."
"The place was dirty floor filthy, and the springs were coming out of the seats and booth tables rocking backhand forth."
"The vibe was off... did not seem welcoming or lively."