"It's situated at a very convenient location near WTC."
"Great location close to a major tourist attraction."
"This Burger King is located down the block from Engine 10/ Ladder 10 of the NYFD and the 9/11 Memorial. It is a very busy location that manages to serve the public quickly with four computer kiosks that assist with expediting your food quicker."
Cons:
"There was only one real concern here...the lack of handicap access."
Service
Pros:
"This Burger King at Liberty St have the best service ever.! The employees are very nice."
"Staff are always helping even during rush hours, and are always busy."
"Service with a smile 😀 Thank you Michelle for being a ray of sunshine."
"The staff and management are friendly, efficient, and helpful."
Cons:
"Very very slow service. The place gets busy and if it does, they're not really able to keep up with the orders."
"Costumer service awful, super rude and slow didn’t address me at window until 10 minutes later."
"Ordering process is a mess and even after answering 'yes' in the self checkout machine when asked if I wanted a receipt neither the machine or any of the workers there was able to give me a receipt."
"This morning, I had the WORST experience at this location... There is a young lady there who disrespects people who are customers."
"REALLY BAD SERVICE, the waitress was not nice and we waited 40 minutes to have our food and it wasn’t that good."
"Did the sit down service at this burger King. The service was so slow that I waited more than 20 minutes to get my food."
"09/19/2023 Poor overwhelmed management skills/ staff with bad attitude offering slow service."
Cleanliness
Pros:
"Store is big and has a ton of seating. It has a great atmosphere and it is clean."
"Dining area upstairs is actually decently maintained."
Cons:
"When I went upstairs, It looked like a LANDFILL! ALMOST EVERY TABLE WAS COVERED IN TRASH, AND THE TRASH WAS OVER STUFFED."
"Lastly, the restrooms were extremely filthy, I couldn't even sit on the toilet."
"The place is very dirty (look at photos), trash are full, stuff on tables and so on."
"The Restrooms are absolutely DISGUSTING - bathrooms at public parks are luxury compared to these restrooms."
Food Quality
Pros:
"THE BURGERS ARE SO DELICIOUS."
"The food is always hot when given to you."
"The food is always fresh and tasty."
"Impossible Whopper is good."
Cons:
"The other order had an uncooked burger."
"Ordered a Double Bacon Cheeseburger with jalapenos... I found a regular cheeseburger."
"One meal was supposed to be a bacon burger, it was slightly undercooked and had just ketchup and cheese."
"It's like they dont care how they serve the food. Just bad, old food, or burned, or cold, or all 3."
"When the food arrives, the food is cold as ice."
"Burger was 1/2 cooked (pink in center), and cold."
Customer Experience
Pros:
"Visited this Burger King today and absolutely loved the lady who I believe was the head person in charge of seating etc."
"However, they serve the best coffee with cream in this area."
"One of few penny pinching choices for a meal. Check the BK app for offers and can use online or in store kiosks."
"Felicia made my iced mocha and fixed my order. Thank you so much girl. And thanks for answering with a smile on your face and not annoyed like most servers of customers."
"I was assisted by a very nice and kind employee with the Automatic Order Machine, and he did the entire transaction for me because the machine was acting funny."
"Forget the guys name that was running but very cool guy. The only Burger King in the country that sells beer and they serve it to you at your table."
Cons:
"Also we had staff bringing through rubbish in bags past us whilst we were eating which wasn't very pleasant!"
"Just a warning to customers that this location uses false advertising for their prices."
"I dun even think it deserve one star. Staff was extremely rude."
"Don't go absolute carnage and no order or discipline to the staff what so ever."
"Slow service, guy at counter very unfriendly...talking more than working, checking his iPhone while at work and didn't even care which drink you want."
"The Jacquline which I don’t know said her name correctly refused to use washroom that’s it’s closed where restaurant is open."