Mavis Discount Tire Reviews Summary

Category: Tire shop

Address: 680 Morris Tpke, Short Hills, NJ 07078, USA

Phone: +19735597957

Rating: 4.8
based on 287 reviews.

Customer Service

Pros:

  • "I love Mavis Discount Tire! I totally recommend this shop."
  • "I have been using Mavis in Short Hills for about 5 years now and both the store manager Sean and the regional manager Sean are awesome."
  • "Great shop w/ friendly and attentive staff."
  • "I was super impressed with the level of professionalism and how effortlessly everyone there provided excellent customer service."
  • "Sean the manager came over, I told him the problem and without hesitating he said, we'll take care of you!"
  • "I highly recommend their services and I will be back when it’s time to change the other 2 tires."
  • "I am so grateful and would highly recommend them."

Cons:

  • "Place is very rude. They didn’t replace my tire correctly causing safety issues."
  • "I will never go back to any Midas Discount Tires."
  • "Had to bring my car back a 2nd time, because the first time the alignment wasn’t don’t right."
  • "Finally, called corporate about the battery issue disaster ....nothing back. They don't care."
  • "Use this location at your peril."
  • "Had to babysit my car to make sure they get it right."
  • "USE at your own risk!"

Quality of Work

Pros:

  • "Not only is service expert and fast, price is fair."
  • "Traveling in NJ from New England and found a screw in my tire. Stopped in at Mavis Discount in Short HIlls and saw Sean. Sean helped us immediately and found that the screw hadn't puncture the tire and we were spared any danger and expense."
  • "Got a nail in the tire and was in and out within the half hour."
  • "They removed the screw stuck in the tire and got me back out on the road in 1/2 hour."
  • "I'll be happy to come back to them for regular maintenance; they do excellent work."
  • "I went to Mavis one afternoon because my windshield wipers were acting up. They fixed the issue in less than ten minutes."
  • "Worked a deal out for me right when I needed it most. 4 new tires and brake pads were fairly priced and fast."

Cons:

  • "Would give ZERO stars if possible."
  • "The worst experience you can imagine, truck was there for over 24 hours for 4 new tires and rear brakes."
  • "Customer service is terrible. Made me to through hell to get my money back."
  • "There are no prices on their tires. I suspect those prices are highly flexible, depending on whether you know what you are doing or you don't."
  • "Had new shocks put in during the brake job and they installed one upside down."
  • "After reviewing my receipt, I noticed they did a power steering flush that I did not ask for."
  • "Dealer later confirmed this work was all unnecessary."

Professionalism

Pros:

  • "Ace and Sahmeoo were wonderful. They helped me quickly, found the issue and fixed it immediately."
  • "The manager and employees provide great customer service and are clear with what they are doing every step of the way."
  • "I don't know how to even begin to tell you how nice they are here."
  • "The staff was amazing and informed me of the services that would be done to my car."
  • "11/10 class acts here."
  • "They were upfront, clear, concise and quick, and even showed me the shard of metal and whole in my tire."
  • "I showed up around 4PM with a flat tire and Ace and Dre rapidly patched it."

Cons:

  • "I found this unacceptable. I won't be returning here."
  • "Can’t deal with the unprofessionalism."
  • "Never trying to overcharge or give you something you don’t need. Highly recommend."
  • "The worst experience you can imagine, truck was there for over 24 hours for 4 new tires and rear brakes."
  • "It was fast and easy to make an appointment online. The oil change was completed in about 45 minutes."
  • "Customer service is terrible. Made me to through hell to get my money back."
  • "My mom had a tire blow out and she was so worried about getting back on the road. This mavis location went above and beyond to get my mom in and out in under 30 min!!"

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