"Great experience overall. Guy was extremely nice and explained everything so I understood."
"I had the pleasure of working with Zacc at Mavis, and I couldn't have asked for better service."
"Professional and respectful."
"Great mechanics (John did my alignment), great managers (I was helped by Santino), and great quality work overall."
"Always a pleasure dealing with Gino & Bill at the counter."
"Wayne helped me choose the right tires for my Tacoma with great patience and customer service."
"The entire staff was very personable and worked very hard. I am very satisfied with their service."
Cons:
"Buyer beware. I do not recommend this business."
"I've never seen a group of guys sit around a talk like this. One guy finished their car, so wouldn't you think to help the next guy over??? Nope just keep on chatting away."
"They also called me several times for other things that needed fixing... buyer beware!!"
"Worst experience I ever had. I was there at 8am, first customer and had an appointment for an oil change."
"I made an appointment to get four new tires on my Honda odyssey. I dropped off my car at 10:15am for an 11am appointment. I called the shop at 2:30 PM to check in for an update... I arrived to the shop because it would be closing at 5 PM to find that they had my car for over six hours, and no work had been done."
"They reached out to me and said I should replace the two front tires... Came to pick up the car... noticed the tire sensor light was on."
"Booked first appointment available for Saturday (9:00) got a call at 8:35 that they needed to reschedule because 'everyone called out'."
Quality of Work
Pros:
"Quick easy service."
"The service was incredible! I will definitely be going back, and recommend this facility to everybody."
"I had a wonderful experience at Mavis Discount Tire in Hazlet, NJ, where they replaced my tires and aligned my wheels."
"They are quick and efficient and always do a great job."
"They help you with all your car needs and most importantly they are so honest and they work with such integrity."
"The team there was great! They serviced my car and assured me that the other tires and my brakes had more than 1/2 life expectancy left."
"These gentlemen were so professional and saved me over $500."
Cons:
"Brought my car in for brakes and an oil change because i was going on a long trip. Picked up the car. They changed the oil and didnt do the brakes because they screwed up."
"Had tire pressure valves installed on all tires. Malfunctioned right from the start causing alarm lights to show on dash."
"They told me that it needs to reset on its own when you drive it... He said that they didn’t check it prior... how convenient of them."
"Had tools that went missing in my car after I had the tires changed."
"The aftermarket filter collapsed and the air flow sensor in my truck saw the difference and shutdown my truck requiring me to get towed."
"I had to wait a little long because of a parts delivery mix-up."
"Another time they told me something was wrong in the front and rear and it was costly."
Integrity and Honesty
Pros:
"Great service, friendly and honest staff."
"The whole entire staff and experience is so caring and friendly."
"They didn't try to upsell or push unnecessary services. Highly recommend!!"
"They are honest, professional, and compassionate."
"They explain everything what's going on, what needs to be done and gives you options what to do with it."
"There was no pressure sales and I felt comfortable with their assessment."
"The people were really nice and friendly, the manager was completely honest and was willing to help out with the cost."
Cons:
"They over torqued my lug nuts they were completely stripped."
"Beware of unnecessary repairs or replacement recommendations!"
"I agreed not understanding they would install an aftermarket filter."
"Once I bought tires from them and when they were still supposed to be under warranty, when I brought my car in for service for a tire or more, I was told that is not covered and I had to buy new tires again."
"Well, after charging me for balance and alignment I drove to work this morning and the whole car was shaking on the parkway."
"Now my car is at a different service station and there are issues with my car and I am now told it's purpose isn't only to keep the noise out. It protects parts of the car from dirt etc from ruining car parts."
"I brought my car in for an oil change. Less than 6 miles later my engine seized."
Customer Experience
Pros:
"I highly recommend them."
"Highly recommend!!!"
"This is my local Mavis here in Hazlet nj I live rite up the road and I must say this shop is amazing."
"They gave me excellent service making me smile... They are always so accommodating & give you the best customer service."
"Outstanding customer service. Was helped with a technician named Zacc who was a great knowledgeable worker."
"Exceptional service, trustworthy and efficient! Nick and the entire staff were very polite."
"The guys working there are super helpful!!"
Cons:
"This was the worst experience I have ever had at a mechanic."
"Service was done within a few hours and had a great experience with this location."
"Prices are unbeatable (especially when comparing to the dealership) and the work is done timely."
"I just wish I could've been helped before they had coffee talk for a half hour.."
"Another terrible experience here lead by there flawless manager kody."
"This has been the worst experience I have ever had getting a simple oil change."
"I waited 2 hours for a simple oil change....crazy.... on 3/3/2022."