The Smokehouse Reviews Summary

Food Quality

Pros:

• "Today was the first time I ordered from here. I ordered the jerk pork collard greens and mac and cheese and it was awesome the food was so good the greens was very tender and the and the jek pork was season good I didn't even needed the sauce I will order from there again."
• "The food was delicious, pork was soft & well cooked with all the right spices, fry chicken was crispy & had flavor as well."
• "Food was good. I had jerk chicken with rice and peas. Not dry and quite flavorful."
• "Ordered their oxtail w/ rice and peas and Mac n cheese. Omg so good!!! Definitely recommend it."
• "The jerk chicken is amazing."
• "The Smoke house has excellent west Indian cuisine."
• "The barbecue chicken... has a pop of spice yet it is still very tasty."

Cons:

• "The food was definitely old... The food was horrible swimming in gravy."
• "The food made me sick! I felt weak, I wanted to throw up the whole day."
• "Food used to be good but now? TRASH."
• "Today I ordered and in mid enjoying my stew peas I look down and there’s something that looks like charred onion but I wasn’t sure so I turn it over and it’s a ROACH… I’m so disappointed."
• "Jerk pork I do not see why it has 3 different colours, pinkish, dry brown, rubber white in middle and that touch look."
• "I ordered pork and rice and peas and got a plate full of cabbage & mixed vegetables with pork and it was dry and tough."
• "The curry chicken had no spice and lacked so much flavor- it too could be eaten without teeth."

Customer Service

Pros:

• "Mikhaela was our cashier and she handle our LARGE order flawlessly and with a smile."
• "They are polite and approachable."
• "Each of the ladies work hard and they demonstrate good customer service."
• "The staff were so pleasant to me."
• "The staff are friendly"
• "Staff is extremely professional compared to similar businesses in the area."
• "Thanks Smokehouse chefs and staff."

Cons:

• "Horrible customer service. Called 3 times because my food took two hours."
• "The female cashier was rude and pulled other orders while my food sat and for cold."
• "Customer service is the Absolute WORST."
• "Terrible customer service from the manager. Rude. Disrespectful and extremely unpleasant and unprofessional."
• "Workers are extremely unprofessional."
• "This restaurant is a complete disaster!!!They make.so much business but they have no idea how to run it and it goes by itself without a manager in charge."
• "The customer service is poor."

Ordering and Wait Time

Pros:

• "If u call ahead and make your order you'll be out in minutes!"
• "I will definitely be getting food from here again. I ordered through Uber Eats and my food came on time with no issues."
• "The phones are always answered professionally, orders taken quickly and correctly."
• "Best advice call your order in 30-45 mins ahead."

Cons:

• "You will never have less than a 30 minute wait for food its ridiculous."
• "If you don't speak up and go to the front they will forget about you."
• "They cater to Uber Eats first and then even if you call in your order prepare to wait at least 15-30 minutes."
• "After placing the order, was given a specific time to pickup, and upon arrival I still had to wait even more to get the order."
• "The wait is honestly ridiculous. I waited over 40 minutes for 4 fried pieces of fish."
• "I waited over an hour for my food."
• "I waited for 25 mins for a stew chicken meal I never got."

Price and Value

Pros:

• "Great amount of food for the price."
• "Price is good for the portions."
• "The food is not only delicious its reasonable."
• "The food is affordable and the plates have a good portion."

Cons:

• "Bought a small fried chicken dinner... they charge over $9 for chicken."
• "For the amount of money you pay, you do not get enough oxtail."
• "Consumers pay a lot for small portions."
• "They increased the price and cut down on the portions and seasoning."