Fisherman's Cove Reviews Summary

Customer Service

Pros:

• "Great place great staff."
• "The place was clean, inviting and all staff was very friendly from stepping inside the door."
• "Staff were friendly and energetic! Have a real passion for what they do!"
• "Thank god the cashier was professional and had a beautiful demeanor about herself."
• "The gentleman are nicer, they’re quick and helpful."
• "We are a very friendly team trying our best to satisfy our customers."

Cons:

• "Very poor customer service. Employees show no care or respect to customers."
• "Need better customer service when asked why my food was taking ten minutes when I was the next number."
• "The staff are SOOO RUDE! Mostly the 2 women i encountered there."
• "They always appear bored, and not interested to answer simple questions."
• "The customer service is lacking. Employees are talking over the food having full on convos."
• "Rude staff. The lady behind the counter refused to serve me a side order of rice and peas."
• "The customer service was not the best."

Food Quality

Pros:

• "Chicken is nicely cooked all the way through even into the thigh, falls off the bone easily."
• "Their oxtail is great and so is the grilled/jerk chicken."
• "The food is always cooked fresh and served in a good quantity."
• "The food is ALWAYS good especially Jerk Chicken."
• "Food is great."
• "Ordered the jerk chicken with rice and peas and it was amazing. Excellently cooked and large portions too so you won't be soon hungry!"
• "Great food and always freshly made."

Cons:

• "The food here taste good sometimes."
• "Oxtail was tough and undercooked. The jerk chicken was also undercooked."
• "Not fresh and rubbery chicken."
• "The food was bad today the oxtail taste like they put too much Worcestershire sauce they must have a new cook because the food taste lousy today the mac and cheese wasn't even cooked."
• "Food is literally, so disgusting. I always order on DoorDash and this is my second time ordering from DoorDash at this restaurant. The food literally comes so nasty."
• "Food is cold dried out and tasteless."
• "The food is not good. Poorly seasoned, too salty."

Value for Money

Pros:

• "Great price. Quick service. Hot food is excellent. Loved the jerk chicken."
• "Pretty fair for the price."
• "Had a large order of Jerk chicken, rice and peas, plantain and cabbage for 14 dollars. The food was more than enough for two adults."
• "The prices are ridiculous (I had a huge lunch box with different goods for only $7)."
• "The only thing I like about this restaurant is that they have a special for the snapper that only cost me about 13 dollars for a medium."

Cons:

• "Food got Real Expensive...Like Most Places but u getting Less Food...."
• "And the portion sizes have gotten smaller and prices higher."
• "The price just didn't reflect the quality and quantity."
• "Prices were a lot higher than in the UK. Just over $60 for the food."
• "It is a bit over-priced."

Health & Safety

Pros:

• "You could tell a great deal of care was put into keeping the food area cleansed thoroughly and that deserves to be recognized."
• "Most importantly it didn't send me to the bathroom, felt good after eating it so their food fresh."

Cons:

• "Some of the staff serving food do not wear their mask correctly."
• "This place does not enforce the social distance rules, some of the customers are walking around without face covering."
• "So while there I noticed the young man put more raw chicken on the grill then goes into the fridge leaving raw chicken juice all over the fridge."

Facilities & Location

Pros:

• "Located at 'The Junction' where Flatbush and Nostrand meets in Brooklyn as well as the last stop on the 2 & 5 trains."
• "Nice TV and huge grill for jerk chicken."
• "Enough table space and televisions."
• "Also they are open from 6am - 12am which is a big plus to them."

Cons:

• "I thought the bigger store would reduce the wait time but that has doubled also."
• "The entrance had a lot of water on the floor."