Perkins Restaurant & Bakery Reviews Summary

Category: Restaurant Scranton, Pennsylvania

Address: 1130 Ravine St, Scranton, PA 18508, USA

Phone: +15709631115

Rating: 4.2
based on 133 reviews.

Service

Pros:

  • "The waitress Tina S. (On the receipt) was PHENOMENAL!!!!!!!!! Very attentive. HAPPY!!!!!! Shows she loves her job."
  • "Our waitress Jenna and the manager Christy where so nice and understanding and had the best attitudes."
  • "Our server Rob/Bob is always on point, taking care of the adults and more importantly, the children."
  • "Waitress very good."
  • "The waitress was professional, friendly, attentive and sensitive to allergy needs."
  • "Very fast service and a nice waitress who didn’t leave me and my friend hanging."
  • "Friendly waitstaff."

Cons:

  • "First time at a Perkins. Food was good, waitress was swamped and had more tables than she could handle, thus the service piece of the experience was slightly lacking."
  • "The person who took our payment was not friendly at all."
  • "The wait staff wants to have an attitude issue over my family and I ordering food."
  • "Today our waitress definitely saved gas because I am positive she rode her broom to work!!!"
  • "The manager was very rude to our coordinator."
  • "Waitress was no where to be found."
  • "The server I feel was rude."

Cleanliness

Pros:

  • "Very clean and quiet."
  • "It was clean as well as sanitized surface's due to C0NVID-19."
  • "They are keeping the place very clean, staff were wearing masks."
  • "The restaurant was clean and well maintained."
  • "Clean, bright spacious restrooms."
  • "Everything was delicious and the prices were very reasonable."
  • "Staff is great, food is excellent, and the atmosphere is very friendly."

Cons:

  • "First time coming back and everything is disgusting, even the cups and silverware are dirty and gross."
  • "The bathrooms are disgustingly dirty."
  • "There was food all over the floor and was very disgusting."
  • "The restrooms need better attention."
  • "Floor was covered in fries and other food so why we waited to be seated was not so they could clean."
  • "The carpet is old and dirty."
  • "Service took forever... ants on the table..."

Food Quality

Pros:

  • "Meal was very good. Had the beef tips over home fries, and it was really good."
  • "Went for breakfast, food was delicious! I appreciate when the management comes to the tables to ask if meal is satisfactory!"
  • "Food was pretty good. Pie was very good I had mixed berry pie, my husband had coconut cream pie it was delicious, our friend had chocolate cream pie, she said it was very good."
  • "Their pot roast dinner was one of the best we've ever had!"
  • "Food excellent, better than I anticipated."
  • "Chicken tenders were good. Love their honey mustard."
  • "The food was fantastic, but definitely very rich."

Cons:

  • "If your looking for breakfast, yes its typical breakfast food and it's fine. DO NOT TRY TO EAT ANYTHING ELSE!"
  • "Had the farmer breakfast meal. I didn't like the pancake I got, it was too fluffy."
  • "The breakfast was good. My husband thought his sausage and eggs were bland."
  • "This use to be my favorite place to eat but now I don’t know they have really changed. I never ever thought I would receive almost raw hash browns and crushed egg shells in my omelette."
  • "The ultimate nachos I got at your restaurant were the worst I have ever had."
  • "The food was good except for a bowl of applesauce that they gave us tasted like it was fermenting."
  • "Food was disgusting i got turkey butterball dinner mashed potatoes thick and dry no flavor and taste old even with gravy didn't help stuffing was dry as well turkey was tough."

Value

Pros:

  • "Good price & friendly service."
  • "Enjoy the Senior discount card ($5 off after fully 'punched') they offer."
  • "Open 24 hours, so us Night Owls can grab a nice bite to eat at, say, 3 a.m.!"
  • "Menu gives the approximate calorie count, a plus if you're watching your weight!"
  • "Paid under $100 for 4 drinks, a build your own app, 3 mains, 2 desserts + the whole pie."
  • "On the cheaper side of restaurants."
  • "The quality and the flavor that the Perkins kitchen brings to the table will keep myself and my loved ones coming back for decades."

Cons:

  • "10.00 for a plain waffle for a child is a bit over priced though."
  • "I ordered a slice of pie to go & for the price, it was too small of a slice."
  • "18 bux for 2 fried eggs, bacon, coffee, and a small OJ. REALLY???"
  • "They changed their menu...not happy."
  • "The 'butter' doesn't melt its weird and makes me feel uncomfortable when trying to eat it because it doesn't melt."
  • "Love Perkins usually but this time order was wrong, egg had shell in it, med steak was almost well done, server was indifferent, had to get our own takeout containers."
  • "Service took forever... ants on the table... tiniest 3 egg omelet that I've ever gotten and manager is indifferent/borderline rude when people ask questions or raise concerns."

Atmosphere

Pros:

  • "Atmosphere is very friendly."
  • "It felt very cozy."
  • "Food is a lot better here than their competition."
  • "All the staff was courteous and friendly upon leaving."
  • "The service was fast & friendly. Our sever was very nice & she checked in with us a lot."
  • "The servers were very friendly and happy to help."
  • "Wonderful customer service and lighting fast food."

Cons:

  • "There is an unpleasant smell."
  • "Sometimes however the building is ridiculously too warm, and there is a wait often due to it's appeal for the elderly."
  • "While the crowd started off peaceful and quiet, things were considerably more crowded by the time we left."
  • "The air conditioner isn’t working properly."
  • "Food is good but I was there last week and the air conditioning was either broken or not working."
  • "Service took forever... ants on the table..."
  • "The man seating us kind of only mumbled at us before leading us to our table."

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