Spice Rack Indian Fusion, Restaurant-Bar-Banquet Reviews Summary

Food Quality

Pros:

• "The fish dish I had was the best I've ever tasted, bursting with flavor and cooked to perfection."
• "Overall great ambience, good food. Their Snacks are very good. The curries that we ordered were very good and tasty."
• "The flavors were emanated from every dish were simply delightful."
• "Food was good in taste."
• "Each dish we tried was bursting with fresh ingredients and expertly balanced spices."
• "The food is perfect for me - I love Indian food and the dishes they have here have always been a great mix of Indian and other cuisines."
• "Food was awesome, service was spectacular."

Cons:

• "Quantity for starters was poor. Main courses were very small in quantity."
• "The chicken was not fresh and the sauce tasted as if it was store bought 'ready to eat'."
• "Food taste and quantity not so great."
• "The food was stale and over fried."
• "Food was all sweet and literally all 3 gravy tasted the same. EXACT same."
• "Ordered a takeout. Mo:mo:s we’re disappointing."
• "Horrible experience, food beginning from starters to main course was absolutely not tasty."

Service

Pros:

• "Servers are nice."
• "The attentive staff adds to the overall dining experience, providing friendly and knowledgeable service that enhances your enjoyment of the meal."
• "Lady running the place took time and took care of our table of 4."
• "The customer service is excellent and the hygiene is top-notch."
• "The staff was great and very attentive."
• "Service is fast, staff is nice and kind."
• "Staff provided exceptional service, ensuring a memorable experience."

Cons:

• "Food came very fast but they took forever to get a coke (45 min) we have to remind at least 5 times that we ordered a coke."
• "The service was very poor, took a very long time the kids lost their appetite completely."
• "The service was atrocious. Along with the long wait times, which wouldn't be a problem if the servers weren’t so damn rude."
• "The incompetence of the staff was evident from the start, with wrong orders and excruciatingly slow service."
• "The staff was extremely rude and unfriendly."
• "The service was not the friendliest and they took their time."
• "The service is pathetic. Avoid if possible."

Ambiance

Pros:

• "Interiors is good."
• "We had one of the most memorable dining experiences at this restaurant. The ambiance was pleasant and helped us feel relaxed."
• "Wonderful and delicious food, great ambience, nice drinks menu, perfect for family lunch and dinner."
• "From the moment you step inside, you’re enveloped in the rich aromas of spices and the vibrant atmosphere."
• "A very elegant and modern ambiance."
• "This place offers not only world class food but an amazing ambiance!"
• "The ambiance of the restaurant is cozy and inviting, perfect for a relaxed meal with loved ones."

Cons:

• "The glassware and silverware were FILTHY!"
• "There was a second hall with a thin partition so cross noise was an issue."
• "The bathroom has dim disco lights and visibility is bad. Not suitable for elderly at all."
• "The restaurant had a strong stench however which did not help."
• "They have robots but not well thought as food always comes late."
• "The service was very slow."
• "The restaurant is trying out these AI/Robot/automated serving machines, and it’s unclear if I should order via QR code or with the servers in the restaurant."

Technology and Innovation

Pros:

• "The robots help deliver food to the table. This was quite unique."
• "The main highlight of this restaurant is that they use robots for serving food which is quite nice, interesting and new!"
• "And the adoption of tech is amazing."
• "They have all fancy stuff like robots etc :)"
• "They have a robot bringing your order which was a fun to see."
• "They have this interesting Robo to serve food."
• "Amazing experience at Spice Rack! The Chili Chicken is incredibly flavorful and the Triple Schezwan Fried Rice is packed with deliciousness."

Cons:

• "The robot was the worst thing, it leaves with customers food still on it and we had to chase it to get it back."
• "They have a Robo to serve food causing delay. It does not add any value for the business also there is a surcharge of 10% for Robo."
• "The service here is absolutely hit or miss and most of the time it is a miss."
• "They charged us 18% on top of our bill."
• "Service overall can be disorganized due to relying on digital technology."
• "You are required to pay before the food arrives."
• "It is outrageous that you are imposed an 18 percent dining fee."