Paganos Steaks & Hoagies Reviews Summary

Food Quality

Pros:

• "One of the best places to get a good chicken cheese steak, cheese steak or hoagie."
• "I absolutely love the cheese steaks and Hoagies at this place."
• "The sandwiches are huge and they taste marvelous."
• "Always delicious and the service is excellent."
• "Very GOOD, Cheese Steak, On Point Mayo, Provolone, American Cheese, and Fried Onions."
• "The cheesesteak was big, hot and juicy. A real belly filler."
• "It was the most meat I've ever seen on a sandwich in my life! It was absolutely delicious and on my top chicken cheesesteak EVER list."

Cons:

• "It didn't taste like steak, the cheese was on the bottom,(not melted)."
• "Also for $9.25 I think they should be offering a better product."
• "They changed the steak meat. I don’t know what I just ate, but it came close to the texture of frozen steak-um meat."
• "The meat was flavorless."
• "The meat is crumbly and oily, almost like ground beef."
• "The taste is off now days."
• "The meat was dry, stale, rancid and unseasoned."

Customer Service

Pros:

• "The brown skinned lady making the hoagies the most respectful and kind."
• "The staff is friendly."
• "The chef behind the grill is awesome very clean very courteous takes your order he don’t have to repeat yourself."
• "The service is great and the staff is the best."
• "They're respectful towards customers and make sure that they make everything the way you want."
• "Service was great gentleman that made my sandwich made it very well."
• "The young lady with blonde hair at the register was polite and professional."

Cons:

• "They try to rush you and are very disrespectful."
• "The food quality, the culture, and the customer service has gone from satisfactory to horrible within the past five to ten years."
• "The lady handling the money was very nasty."
• "The workers are disrespectful."
• "The cook has a major attitude problem."
• "The service at the point of sale is getting progressively worse."
• "The man who cook the food is horrible to see and has no regards to safety."

Value for Money

Pros:

• "The portions were extraordinarily large, there's enough meat on the sandwich to make a smaller one."
• "I’m okay with the price increase because you get what you’re paying for."
• "Very delicious. You definitely get your money's worth here."
• "Huge sandwich; great value."
• "Wings were only $31 for 50."
• "The food is good, and the serving sizes are more than enough."
• "I get my monies worth... With their food size portioning."

Cons:

• "Also for $9.25 I think they should be offering a better product."
• "I spent $28 on two flounder hoagies and they literally only put one piece of fish on each hoagie."
• "The worst 15.44 I ever spent."
• "The prices have jumped up and now they charge for cherry peppers!!!"
• "they want $11 for any kind of hoagie."
• "you're directed to the ATM which charges $1.99."
• "If you are paying $9, $10 for this you are clearly wasting money."

Cleanliness and Order System

Pros:

• "Everything is clean and up to expectations."
• "The establishment is clean and organized."
• "Opon entering it was clean."
• "the place is bright and clean."

Cons:

• "Very unsatisfied and unsanitary."
• "no system for taking orders therefore orders get mixed up."
• "Horrible experience today they dint know how to talk to each other and have people out in the rain waiting for their order."
• "The steak meat is on the grill already cooked and covered with foil."