Faulkner Cadillac Trevose Reviews Summary

Customer Service

Pros:

• "Very friendly caring environment."
• "He is like a family member, he is always pleasant and makes me feel at home."
• "Every time I bring my car in for service I feel like I receive ten times the value back."
• "I would highly recommend this dealership where it is evident that customer service is their #1 priority."
• "You are treated with respect and as a valued customer."
• "From the managers to the sales team they truly make you feel appreciated."
• "The focus on exceptional customer service has always bought me back."

Cons:

• "This is my first bad experience with a dealership."
• "Our problem is with dealership, and maybe Drew."
• "The sales manager seems to treat informed and discerning customers with contempt and disrespect."
• "I recommend that anyone considering Cadillac service or sales stay FAR FAR away from this dealership."
• "The manager Rich from the body shop was extremely rude and cocky to my wife like she was an inconvenience to him."
• "The worst experience I have ever had with a car dealership."
• "I have never had such poor service at a Cadillac dealership."

Sales Experience

Pros:

• "I purchased a new Escalade from here through Michele and couldn’t have asked for a better service."
• "I loved my experience with Faulkner Cadillac!"
• "We bought a used car from Faulkner and Jon Turkel was our salesperson. He was incredibly responsive."
• "Great experience! The landscape of car buying has changed since the Pandemic began. Most Dealerships don’t get it. Faulkner does!"
• "This is an excellent organization staffed by knowledgeable professionals who are skilled in their roles."
• "The car was in nice condition with very low miles!"
• "The sale was completed professionally and we are very happy with the vehicle."

Cons:

• "Buying from this dealership ended up costing us $4200 in the long run & we will make sure everyone we know avoids them."
• "The sales process took over 4 hours of my time and I finally gave up and leased the car only because the salesman was a friend and a client of mine."
• "Always trust reviews... They managed to screw up installation, left couple of bolts not tightened well."
• "They attempted to return vehicle unfixed while offering extra services."
• "No stars, I was told by a long time Cadillac owner they were the best!"
• "I would never let a dealership like that touch my vehicle."
• "Unfortunately my daughter and son-in-law had a horrible experience at this dealership and their salesman Mr. Gross made them promises he did not keep."

Service Quality

Pros:

• "The car was taken soon after my arrival and returned within a reasonably period of time."
• "Good Service, friendly staff that will do anything to get the job done right the 1st time."
• "You will get your car back clean and washed."
• "My Sales Consultant Drew Watson always does a fantastic job on my Cadillac purchases."
• "I received the quality of service I have come to expect at Faulkner Cadillac, Trevose."
• "The service department is top notch, they are extremely knowledgeable and efficient."
• "I always get fast and great service at Faulkner."