Address: 144 Railroad Ave, Greenwich, CT 06830, USA
Phone: +12034131344
Rating: 4.5
based on 210 reviews.
Customer Service
Pros:
"The level of professionalism expressed by this dealership is beyond compare."
"Cadillac of Greenwich was an absolute pleasure to do business with."
"If you’re in the market for a Cadillac, give them a call. No games. Just top-notch customer service."
"Always satisfied at Cadillac of Greenwich. The service department is outstanding, and I am always made to feel like a top priority."
"I can’t say enough about this dealership! Mike and Raj were both amazing."
"Great customer service."
"Cadillac of Greenwich employs a top-notch sales staff and delivers a fantastic shopping/buying experience."
Cons:
"I brought my car in for a noise it was making when taking a sharp left turn... what a waste of time."
"Throughout the entire process, communication from the dealership was lacking."
"Be aware of this dealership!"
"The manager kept saying AS IS."
"This lack of responsiveness has left me feeling undervalued as a customer."
"Will never go back there again, front desk staff is horrible, never experienced such bad service anywhere."
"Terrible will not recommend that dealership to anyone."
Vehicle Purchase & Sales Experience
Pros:
"George was great from start to finish with our car purchase."
"It was a great experience buying my new 2024 Cadillac XT4!"
"Our experience with Cadillac of Greenwich was one of the best experiences purchasing a vehicle."
"Both Ron and Rich Hanlon (who helped finalize the sale) were a pleasure to work with."
"I could not be more impressed with the service I received today from Cadillac of Greenwich."
"Purchasing a new vehicle was a great experience through Cadillac of Greenwich!"
"The Cadillac dealer and Greenwich treated me fantastic."
Cons:
"I was informed last month that the deal had fallen through due to my lack of credit history with an ITIN."
"sales manager said racist comment and was rude."
"Even when the dealership (NOT Kevin) misrepresented the availability of the Escalade we thought we purchased, Kevin handled the situation w/ the level of professionalism one would expect at this price point."
"The only Problem is the rims are in bad shape that’s why I didn’t do 5* but other than that all is good."
"I am very disappointed in the condition of the vehicle."
"So, me and my partner went to get two Cadillac from them and put a $2500 downpayment... Its been 3 months and we haven't got the refund for our downpayment."
"I went for a Cadillac and left very disappointed with the poor service lousy customer service."
Service & Maintenance
Pros:
"Shortly after the car arrived at the dealership I received a call from Paul, one of the service managers... It is service and dedication of managers like Paul that will now bring me back to Cadillac of Greenwich when my car needs servicing."
"Whether I need repairs or simply maintenance service I can be sure to have my vehicle well taken care of and always returned to me impeccably clean."
"They did a great job with social distancing, cleanliness, and making the entire process seamless and fast."
"They reminded me that my premium warranty is still valid and performed an oil change and tire rotation for free."
"The service team at Cadillac of Greenwich truly exceeded my expectations."
"The EV support specialist went above and beyond in identifying and resolving the issues with my vehicle."
"Very courteous. The service department were very helpful."
Cons:
"Turns out they did not change the oil at all."
"An oil change took 7hrs and they returned the Escalade more dirty than it was when it left my house."
"I have a 2014 cts v still under a warranty I paid an extra few thousand dollars to extend. Do not visit this dealer for work under your warranty. They will try to screw you out of the warranty."
"They charged me for several diagnostic tests that I explicitly disapproved of."
"I can say without question I will not be using this service department again, nor will I be recommending it to anyone."
"Not really happy this time. We let the car on purpose for 3 days because we were away. They did not do all the work they were suppose to."