Mr. Tire Auto Service Centers Reviews Summary

Customer Service

Pros:

• "The staff here is extremely honest and welcoming."
• "The staff was absolutely amazing."
• "The staff was friendly and they were able to help me right away!"
• "Fantastic customer service, very prompt response."
• "The employees are very personable and professional."
• "The staff was friendly and courteous."
• "The atmosphere was welcoming and friendly as I awaited the service."

Cons:

• "Charged me service that they didn't complete."
• "Not sure how comfortable I am returning now!"
• "In a word a fraudulent place of business."
• "This is the worst experience I've ever had with my car and I'll never be back."
• "Complete scam! Do not recommend. Be aware!"
• "Poor quality customer service."
• "The front desk is very passive aggressive when any inconvenience occurs."

Pricing and Honesty

Pros:

• "They have always been fair with their pricing and will check for the best coupons and match discounts."
• "The prices and turn around time were fair."
• "Their prices were reasonable and affordable."
• "The prices are fair and they didn't overcharge like other shops I've been to."
• "Their prices are very competitive and I always leave with a sense of confidence that my car was serviced as good, if not better than it would be at the BMW dealership."
• "They are fairly priced and completely honest about what your car needs."
• "Price was very fair and the service was great."

Cons:

• "WOW walked in and walked right out..Quoted $46.00 to patch a tire."
• "The cheapest tires Mr. Tire had to offer was $572 (4 tires all-season tires installed)."
• "Outrageous prices with no price matching and extra charges on bill with no explanation."
• "I am far from cheap but $46 for a flat tire is insane."
• "I was told after leaving my car there for about 8hrs, that my 'car wouldn't start.' They told me I needed a new battery... and it would cost about $190 plus tax."
• "wanted to charge me $500 to put on fog lights and said needs wiring."
• "This place tried to scam me! Brought my car there for an oil change, when they finished, the guy told me that my alignment was slightly off and that it’ll be $74 to straighten it."

Quality of Work

Pros:

• "I had a flat tire on New Years Day. I took my car to Mr. Tire in Manalapan and they fixed it without trying to sell me a new tire."
• "Staff was very patient and generous with their time when trying to explore a weird sound my car was making."
• "The mechanics were also courteous and told me about the issue with my car."
• "They even put cartoons on for my kids to watch."
• "Mark (mechanic) found a near broken inner tie-rod on my car when he was installing my tires and I learned that it could cause my steering to fail."
• "Russell (@Mr. Tire) fixed my tire (nail in tire) in a prompt fashion, called as soon it was ready."
• "Great and quick service. I stopped here on the go, with a bolt in my tire."

Cons:

• "Replaced piston on my Land rover with cheap brand."
• "Once I drove off, I realized the steering was off center a bit and the handling just didn’t feel right."
• "Lube technician left grease all over interior door steering wheel and shifter."
• "Charged for a full alignment, but got a partial alignment."
• "Mistakes can be made but signing off the car as a job done but not being able to close the hood I can't understand."
• "Instead of up selling me a new tire, he was honest and determine a patch was a proper and permanent solution."
• "The technician who did the oil change used the wrong oil."