Chipotle Mexican Grill Reviews Summary

Food Quality

Pros:

• "The food is always good."
• "It’s really good here. I never have any problems. I get my usual chicken bowl, and it’s always yummy."
• "Well in a Burrito I can get a full days amount of everything my body is supposed to have."
• "The food and service is excellent."
• "Their customer service is beyond amazing whether I pick up an order or order Uber eats."
• "The Chipotle Mexican grill is a good place for tasty food."
• "Food is good, ingredients are fresh."

Cons:

• "This is the worst Chipotle Ever they have no quality control over the food."
• "The rice is fully uncooked like they basically just took it out of the bag and drizzled a bit of hot water on it."
• "WORST CHIPOTLE EVER! i’ve had so many bad experiences."
• "Grilled veggies were old and I got the last of the bottom of the container so far from fresh."
• "The bowl plain and simple looks like dog food, I don’t even want to eat it that’s how unappetizing it is."
• "The quality of chicken quesadilla was very fresh and it taste delicious."
• "The was hard and not cooked all the way through, the steak was cold and not fresh."

Service

Pros:

• "Seating area and food prep area is very clean."
• "The manager eventually came out with a mask and I got served."
• "Extremely efficient and well-managed group."
• "The service was excellent, very friendly, very supportive."
• "Service is always great, and the food is fantastic, of course."
• "He remembers my family, he remembers our orders."
• "Service is very fast considering it is lunch time."

Cons:

• "The workers were nasty and I guess they are making enough money to turn away loyal customers."
• "They will almost always mess up your order."
• "These employees need to be retrained."
• "I was turned away because I was told they were only accepting Mobile orders."
• "The staff is awful. Without fail every time I order something from this location something is wrong with the order."
• "Servers are very slow. The management is chaotic and the experience is bad."
• "They refused to serve me because I didn't have the app and my phone was dead."

Order Accuracy

Pros:

• "Ordered off the app."
• "Portion sizes have improved."
• "Good prepped on time."

Cons:

• "She said well can’t refund you because you ordered online."
• "They first of all got my orders wrong for all three things I ordered."
• "Terrible staff...the order is wrong 90% of the time."
• "Wanted to order online...they were burned! I have 0 now."
• "They are also very stingy with portions with this location."
• "Kids quesadilla came with chicken on the side and my burrito was missing its burrito."
• "just placed an online order, one item was incorrect and another item was completely missing."

Value for Money

Pros:

• "Well in a Burrito I can get a full days amount of everything my body is supposed to have."
• "The price of the food was affordable and I will go again."

Cons:

• "I never really liked the idea of paying $10 for a bowl or huge burrito."
• "takes WAYYYYYYYY too long making a simple burrito."
• "When you ask for a double steak they give you what would be considered 'regular' in any other Chipotle."
• "They are never able to serve you."
• "Ordered delivery via uberEats, spent $30!! to get something that doesn't at all resemble what I ordered."
• "This has got to be the worst Chipotle I have ever had."

Customer Experience

Pros:

• "Greatly looking forward to the second location."
• "I've never really had any major problems across my many visits here."
• "Improvements have clearly been made, as the rating for it now is much more positive than it initially was."
• "Food was fresh and the associates were moving the food line expeditiously."

Cons:

• "Never again. I never write reviews but I’m tired of the lack of respect and laziness."
• "Wish there were more vegetarian options or halal/kosher protein options."
• "Came into the store and was denied service because they didn't like my face covering."
• "My bowl was so empty what a fxxxing waste of time, money and a od craving so disappointing."
• "The dining area...is usually a mess and It kind of grosses me out."
• "While online I directly observed a worker brushing off the bottom of his shoe with his fingers."
• "You'll probably be better off going to Moe's."