"Tyler and Malik were amazing and took great care of my vehicle."
"The receptionist Jessica was more than Helpful on explaining/ breaking everything down for me since I do not understand those things."
"Brian took the extra time to explain everything to the both of us in detail."
"Rich and his team are awesome! They get you in and out in no time and never try to sell you what you don’t need!!"
"Customer service is great here."
"Michelle and Shaq were great. Greeted with smiles, and they explained things very well."
"George had the best customer service ever. He was patient, polite, upfront and honest."
Cons:
"The manager of this store knows nothing about mechanic..and Jess the know nothing lube tech try to sale me rear struts and my rear struts are brand new."
"The woman that answered the phone immediately met me with an aggressive tone and essentially called a liar."
"Terrible customer service... seems as if they can’t be bothered."
"Service writer smug, arrogant and condescending."
"They're nice enough but it's not Jack Williams anymore, different company and different team. Prices are up and speed of service is way down."
"Service was absolutely horrible. 25 minutes for them to find my keys and they were in the designated area for keys."
"Horrible service!! Manager Johnathan told me 21 psi air pressure is ok. Crazy!!"
Efficiency and Timeliness
Pros:
"Had an emergency and needed to get my tire checked to see why it was leaking air. Stopped here without an appointment and they accommodated me quickly."
"These guys saved the day by starting open and getting us road worthy again in no time."
"Was looking to replace all 4 tires. The ones I wanted were in stock. Got an appt and tires changed within 24 hours."
"This place saved me right before snow storm!"
"The team at the store took care of my car needs quickly and efficiently!"
"The folks at Mavis fit me in at the end of the day. They were quick and courteous and got the job done in an hour."
"Set of 4 tires installed within 30 min of my scheduled arrival - pit stop like quick."
Cons:
"The tire change process took an unexpectedly long three hours."
"Called on Saturday and made an appointment for Tuesday at 430. Show up early, after leaving work early, and they don't even have my appointment on the books."
"Made an appt for 9am, got there early and was told I’d have to wait til after 230 for my car."
"They are getting to get it together but new employees and management. I called for an appointment on the 14th and have an appointment set by the person on the phone for today at 8. I come in and no one seems to be able to take care of me."
"I dropped my car off and they told me my car will be ready in 2 - 3 days. I called on the third day and they told me they never ordered the tires I wanted so then I had to wait longer."
"Set up an appointment for an inspection to get a call to say the inspector wasn’t in that day and had to reschedule."
"When I went to work the next morning the tire was flat."
Honesty and Integrity
Pros:
"I appreciate this location's honesty and commitment to meeting my needs and not suggesting any additional unneeded repairs."
"Doing something nice and right for a customer over the money making option."
"Thank you for being an honest business in a time where most businesses do the opposite."
"They were very straight forward, honest and tried their best to make sure I understood everything."
"The Team at Jack Williams is customer focused and excellent to work with."
"They are very customer focused and are up-front which I appreciate."
"Turned out the tire just had a piece of debris causing the leak. They patched it and didn't even charge me."
Cons:
"The car was fixed in a timely manner at a fair price."
"Very dishonest and got taken advantage of."
"Their attempts to scam me were kind of ridiculous, but if you have limited car knowledge go anywhere else."
"What once was a good place to get tires or service for your car is done now. New faces from Mavis that won't honor Jack Williams customer agreements(hazard warranty)."
"Rip off! Sent my 83 year old father there... Scammed him for $900.00!!"
"They almost took me for $479!!!"
"Place used to be of good business but now it's run by degenerates."