Papa Ganache Vegan, Vegan Gluten Free Bakery Reviews Summary

Quality of Food

Pros:

• "Papa Ganache has something for everyone."
• "You cannot even tell that these desserts are gluten free."
• "I personally think many of Papa Ganache desserts taste better than store bought ones."
• "The cupcakes are scrumptious, and the tomato soup is seriously one of the best soups I've ever had."
• "Their Swiss rolls and chocolate chip cookies were some of the greatest things I have ever tasted."
• "Special occasion desserts can be preordered….cakes are beautiful and delicious!"
• "The cupcakes are moist and tasty!"

Cons:

• "Way too over priced now that the quality has diminished."
• "Very disappointed... Strawberry shortcake…. The taste of the cake was terrible, tasteless, the layers of the cake were dry."
• "Sorry to say, the cupcakes were tasteless."
• "The taste of the cake was terrible, tasteless, the layers of the cake were dry."
• "They had no taste and the cream on the top wasn't even cream - it was crisco!"
• "The food they sell is not that tasty anymore either."
• "The layers were definitely a few weeks old, very hard, and not chewable."

Customer Service

Pros:

• "The staff of this bakery is incredibly kind."
• "Nice people, very friendly and helpful."
• "The staff behind the counter was also very kind and helpful."
• "The seller was exceptionally polite and generous."
• "The lady behind the counter was extremely nice and answered all of my questions."
• "Everyone was so kind and helpful. Couldn't be more pleased!"
• "The staff is always just amazing!"

Cons:

• "I found your staff to be short, uninterested, and plain rude on the phone and in person."
• "When we walked in we got an eye roll as they both looked at each other & a 'just so you know, we close in 10 minutes so...'."
• "Very rude and unhelpful staff."
• "Person running the register today was absolutely miserable."
• "The lady who works there wasn't very friendly."
• "The customer service is always bizarre, poor even."
• "The staff was very short and unhelpful, which is sad as it was clearly our first time there."

Price and Value

Pros:

• "Prices were reasonable."
• "If you want the best quality product yes it will cost you."
• "The desserts here are exceptional, the prices are reasonable."

Cons:

• "So. Much. Sugar. Super expensive."
• "Also the highest inflation we got to was 6-7% but somehow stuff at this store went up 15-20%?"
• "I’ve only been to this establishment once and found the prices to be absolutely insane."
• "For a small plate of pasta it's 10 dollars, for a cupcake it's 5 to 6 bucks."
• "Very expensive, no prices are posted so before you know it you have spent well over what you had planned."
• "Paid $48 for a dozen cupcakes that either were over baked or stale."
• "Drove very out of the way to go to this place because it looks amazing on Instagram... Won’t be going back. $70 wasted."