Circo's Pastry Shop Reviews Summary

Taste and Freshness

Pros:

• "Absolutely delicious, authentic, and packed well."
• "If you want your tastebuds to be impressed, look no further than Circo’s!"
• "It looked fantastic and tasted delicious. Everyone commented on how great it was!"
• "Everything made it to the W° coast on time--still fresh and incredibly delicious."
• "The cannoli was so good and the rainbow cookies too! 10 out of 10!!"
• "Most delicious, authentically Italian honey balls on the planet!"
• "cookies are fresh and delicious."

Cons:

• "First time and never again.. The cake has more pudding filling than cake itself.. Pretty disgusting."
• "The cheese danish was hard and taste rancid."
• "However, the cake itself was tasteless."
• "I do not believe the Nutella items all have real Nutella in them. You can’t taste the Nutella….I bought 3 items all tasted old in texture and staleness."
• "The cake batter was superrrr dry, it reminded me of a sponge cake."

Customer Service

Pros:

• "The staff was very professional, creative and worked so hard to achieve what I wanted."
• "Circos generously replaced the order for us!!!"
• "They were SUPER accommodating about making me a fresh batch even though they were under no obligation to do so."
• "Jarely and Antony answered my call. They handled my queries very professionally and were both very courteous and helpful."
• "Amazing customer service!! Someone ordered a plate of cookies for my parents in Missouri. The cookies arrived crushed. Called Circo’s and they sent a replacement at no extra cost."
• "Anthony is the best! He went above and beyond to help me with a special order to arrive today for my mom's birthday."
• "Staff is so Nice and Will Answer your Questions if you have any with no Problem!"

Cons:

• "I had to settle for a different sesame picture on my son's cake.. will never go there again!!!!"
• "It was supposed to be a bow design but the piping came out looking like smushed, careless hearts instead."
• "The staff, who were usually warm and welcoming, seemed completely uninterested in helping us."
• "The two girls at the counter are rude and need to work on their courtesy and social skills."
• "The staff is also a little rude, hard to put into words, it’s like they just want you to hurry up, like you’re not a customer but an Inconvenience."
• "These people have no shame. Not worth it, and they're a fraud."

Delivery and Packaging

Pros:

• "It came in perfect condition and everything arrived in the allotted time."
• "They were packed perfectly, all intact."
• "they shipped quickly and were well packed."
• "Cookies are perfectly packaged. Thank you for such wonderful treats."
• "The delivery of pastries and cookies is always very timely, shipped with temperature control."
• "The shipping is fast, and the cookies are all packaged beautifully, not 1 broken, out of 6 lbs."
• "Everything arrived perfectly, cannoli shells were not cracked."

Cons:

• "Ordered online for delivery and apparently they don't actually get the product to you by that date."
• "UPS lost our order which was to be a present."
• "The cookies were shipped on the wrong date."
• "Mother's day she received her cookies that were all broken."

Value

Pros:

• "Great tasting cake with impressive artwork that impressed everyone."
• "The cake was above and beyond what I expected."
• "Plus, the price was very reasonable."
• "The price is decently good for NYC for stuff like rainbow cookies cannolis and cakes it’s 25 dollars for a pound or a box of cookies or a cake."
• "Definitely worth the price."

Cons:

• "It was a little pricey for them not to do it how I asked."
• "When we inquired about ordering a cake, we were shocked to find that the price had skyrocketed from $95 to $160 for the exact same cake."
• "The cost of the cake plus delivery was almost $800, that's right $800 for a very tiny cake."
• "The cake didn't taste worth the money ($200)."