"The adoption process is simple, and the number of people you can find inside is a testament to how welcoming a shelter it is."
"The application process is easy and swift."
"Everything was so smooth and professional."
"The team here is knowledgeable and patient. This made our process seamless and easy!"
"I appreciate the thorough adoption process to make sure as many good matches as possible can be made and to reduce fails/returns, which are so upsetting for both people and the animals."
"The adoption application was easy you fill out the app honestly and they go over it with you."
"I rather like that they are thorough in the adoption process it ensures you don't have to bring the dog back they are up front with everything about the dog or cat you choose."
Cons:
"They will cast aside any and all applications in favor of their volunteers without even calling to check your references."
"If you don’t have every single little detail about your passed dogs / animals they'll deny your application."
"The adoption process is super complicated without any reason."
"They don’t tell you that multiple people are applying for the same dog."
"Staff is nice via email but very rude, condescending and pretentious in person."
"Extremely complicated and awkward adoption process."
"I think their adoption process makes it very difficult for those trying to adopt and shouldn't take so long."
Staff and Volunteers
Pros:
"The staff was incredibly friendly and helpful."
"You can tell the people here really care and love the animals in their care."
"The staff and volunteers are great. You can tell they genuinely care about the wellbeing of the cats and dogs they host."
"The staff is so hardworking, dedicated and incredibly protective of all the cats and dogs in their care."
"The staff are very helpful and I really have to give kudos to the volunteer staff who help keep the place running."
"The workers and volunteers here were super nice and kind."
"Every single person we encountered here was so kind and knowledgable and caring toward every single animal in sight."
Cons:
"People with attitudes like that shouldn't be in that kind of business."
"I would not get my dog from a company where the employees lie to you bold face."
"It’s very clear that management needs a complete overhaul."
"The guys working there were friendly and awkward to me but the black front desk lady was very rude and condescending to me."
"Staff didn't seem friendly at all."
"The staff is completely incompetent. They're rude and they know absolutely nothing about any of the animals."
"The woman was very condescending and just rude."
Facility Conditions
Pros:
"They have glass doors in the rooms for transparency."
"Beautiful place, super clean, first shelter I’ve been to that doesn’t smell at all!"
"The job these guys do is amazing. The facilities are so clean, the animals are well groomed and taken care of."
"All the pets are well cared and held in clean conditions."
"The facility for animals are very good and clean, and that is the second start for it."
"The space is large and clean and inviting, and there are so many doggies and kitties to choose from!!"
"The dogs are well kept in their rooms. Im happy its not a small cage."
Cons:
"The dogs are kept downstairs in a very cramped basement that gets so crowded with people that there’s no room to move and probably is a fire hazard."
"Each time I've come in I had to wait 15-30 minutes to be walked around in the dreary basement where they keep those poor animals completely enclosed in glass without hardly any air circulation except for a small hole through the glass."
"The place also had a sick animal poop smell that I couldn't get out of my nose for a while after I left the establishment."
"Kitten room was extremely full. Of the 20 something kittens they stuffed in a glass room 1 or 2 appeared to have energy while the others appeared to be frail, weak, underweight and clumped in the corner."
"The animals are neglected."
Adoption Outcome
Pros:
"11 years ago, we adopted our first kitten here when she was two years old. She continues to bring joy to our lives."
"Adopted our cat Messi over a year ago from Animal Haven and I cannot recommend them enough."
"Thanks to Animal Haven, I was able to give a beautiful four year-old calico a home with little procedural impedance and great support when I've had questions about care."
"I adopted two kittens - litter mates - recently. The staff is wonderfully kind and enthusiastic."
"Beautiful shelter that is no-kill."
"They have a great selection of dogs and cats available for adoption, and keep their list of adoptable animals up to date on their website."
"I’m so happy that we were able to adopt our Loki the same day."
Cons:
"Absolutely a disgusting place to adopt at. They force you to have to spay/neuter your puppies way too young!"
"This was 2 weeks ago and we never heard back a thing."
"We never heard from them again that was in april. Wish they would of just called me to say they choose another family."
"They knowingly sold me an extremely sick cat that died less than 2 years later."
"Unfortunately, I have to add to the negative reviews here...but the staff does not get back to you."
"Its been about 3 weeks and haven't heard from them again. They clearly don't have the courtesy or respect to get back to someone."
"Had the worst experience similar to their 1 stars on yelp but worse it was just plain mean what they did to me."