Pep Boys Reviews Summary

Customer Service

Pros:

• "Kathy at Tilton road shop is very sweet in a time not everyone goes out of their way to be patient and informative."
• "The service personell are outstanding. They are very helpful and courteous."
• "Jaime was awesome!!! She quoted me a price for tires cheaper than the Absecon location."
• "Jill the cashier was awesome. She took her time to help me straighten out my credit card issues."
• "Darren and Jill are very kind, chill staff that display great patience with customers."
• "Jason, the new manager is a very pleasant guy and was extremely helpful."
• "Mr. Ron assisted me as he was very polite. Miss Darsie chimed in and helped out. Mr. Jerry was the overall star."

Cons:

• "Was given an attitude that they don't do transmission fluid changes for automatic transmissions."
• "Counter person at tire service desk was really nice but completely incompetent."
• "Asked the manger Ed why my appointment was ignored, he got aggressive and came from behind the counter to tell me 'if you don't like it, I'm sorry, go somewhere else'."
• "Manager just kept making excuses, arguing with me, and making weird claims about the state of my car until I left."
• "The store manager is very arrogant and condescending."
• "Alonzo was untrustworthy and mumbled the entire time during our interaction, which showed me that he wasn't telling the truth."
• "Both employees were very rude and were unwilling to help me."

Service Quality

Pros:

• "I was able to get a good deal on new tires and an oil change for my truck."
• "Very pleased with Pep Boys outstanding service!"
• "Very happy with the tires and service completed on the car."
• "Work was done well and would definitely return!"
• "They fixed my problem immediately and I was on my way in under an hour."
• "We have been coming to this Pep Boys for years. Never had any issues had many of our cars serviced here with no issues."
• "I always get the best service here! The girl Jill that works here is amazing!"

Cons:

• "The shop also called me up partway through the service to tell me that three of my lug nuts were swollen and that they'd be $25 apiece to replace (a blatant ripoff)."
• "They will cause damages to your car and cover it up by not informing you."
• "Came here for a simple oil change with a perfectly running car and they damaged my car."
• "Horrible experience start to finish. 4 and a half hours to put on 4 new tires."
• "WORST service I ever had. I brought my car here to have some maintenance apparently they messed up my car’s transmission."
• "Had issue where mechanic claimed he performed certain work on vehicle and later found out the work was not performed."
• "Absolutely terrible place to get any work done."

Efficiency and Timeliness

Pros:

• "Within 10 minutes of being there they took care of the issue and had the car ready to go."
• "It was really exceptional service at that day I received from Pep Boys team."
• "They were great and got my car fixed same day."
• "It was very convenient to be able to walk in without an appointment and have my car ready and back on the road much sooner than expected!"
• "Had an oil change done last week. Also mentioned a slow leak in a tire. The techs and service manager went above and beyond to check everything out to ensure all was good."

Cons:

• "The manager informed us they had only 3 employees and needed to send 2 of them on break while having a lot of cars to service ahead of us."
• "They let me wait for more than one hour and a half to get everything done by their super unprofessional employees."
• "Dropped car at 830 am for a 9am appointment, promised it by 3, came at 230 and they didn't even start..."
• "Took them six hours to even start the oil change."
• "Having made an appointment three days before the date for 11 o'clock to balance the wheels, arrived on time and was rudely told that I would have to wait for 4 hours."
• "Wife had an early morning 9:30 apt to get oil and coolant changed, this took 3 hours to accomplish with no prior warnings it would take this long, and no explanations after the work was complete."
• "With an appointment it should not have taken 3 hours to change 2 tires."

Integrity and Transparency

Pros:

• "Larry and his team were sincere 100%. Not only did Larry give me a call to keep me updated on my car during the waiting process, but he went out of his way to find coupons/discounts to cut the repair cost!"
• "Upon learning I only had enough money on hand to pay for two, he gave me the third anyway, free of charge."
• "All of my questions were answered and I got the best deals."

Cons:

• "Beware scammers! I took my car in and they tried to charge me 2,900 to change tires and 1 drives side brake!"
• "They asked me to pay $1,018 to replace the parts on my car that they have damaged."
• "Either grossly incompetent or understaffed, these guys are the worst."
• "Slimy sales tactics, general incompetence, and total disrespect for you, your time, and your safety."
• "The good price with the free rewards card wasn't worth the wait and shady attempt at selling me additional services."
• "They do s**t work... the website for ordering parts is always wrong."
• "Prices were astronomical. Charged me over a thousand dollars for just two o2 sensors."