Address: 474 Hackensack Ave, Hackensack, NJ 07601, USA
Phone: +12015803908
Rating: 4.5
based on 226 reviews.
Service Quality
Pros:
"This place was very fast and prices were definitely competitive."
"They really try to do a good job....and they have worked really hard to fix my car a few times."
"Came here last minute at end of day just before they closed... They worked past closing time for me."
"This branch of Mavis has been exemplary in fixing my car quickly when I had various urgent problems."
"They were excellent about showing me problems and communicating costs before doing anything I hadn't asked."
"The entire staff was very helpful, specially Andrew and Mik who got me out the door in less than 20 min."
"They quickly assessed and fixed the problem and had me out in about 30min!"
Cons:
"Made me wait an hour just to tell me that my flat tire couldn't be fixed."
"Manager called the police on me for nothing all because I'm a black woman..."
"They did not do the alignment the first time around and they tried to rip me off for it."
"Horrible service 3 times I’ve been here and 3 times disappointed."
"Terrible experience. The service is the worst, after wait for 4 hours for a wheel alignment, tire rotation and valance."
"I would give 0 stars if Google let me. The worst service I have had in my entire life."
"Beyond incompetent!!! Almost 4 hours for an oil change!!!!"
Pricing and Value
Pros:
"Mavis has tire specials that are even better priced than Costco — I didn’t think anyone could beat Costco for tires, but in my case Mavis did."
"I brought my car in for tires Chris was able to give me a great deal on tires with warranty and an alignment."
"Prices are very reasonable."
"Raja took it upon himself to find available discounts so I paid less than what I expected coming in."
"Also price matched the online price."
"And the pricing was SUPER fair and reasonable."
"Hooked up with 4 new tires balance and aligned and tax included for 455."
Cons:
"I came for a tire change and they made me wait two hours just to tell me they don't have my tire size and to come back tomorrow while overcharging me $99.99 for a 215/60R15 tire you can buy cheaper anywhere else."
"Showed up, they changed the tires then proceeded to tell me the Mavis credit card I had was not good for the extra discount."
"When I called to ask why the same tire I was sold cost $30 less online, the employee claimed the shop had no internet access so he couldn't verify the price online."
"They charged me 426 dollars for just an alternator for the 2010 Honda civic, everywhere else this same part is 3 times cheaper."
"When it comes time for payment, the bill came up significantly higher than expected."
"They wouldn’t cover their horrible tires that they sold me under the pretext that they would be but now due to wear and tear but falls under the Miles of the coverage."
"I was charged $87 more than the price which I was told when I ordered the service."
Customer Service
Pros:
"If you are looking for a trustworthy and friendly team of mechanics for your vehicle, then look no further! This is the spot! Mostly importantly, they are honest and won’t recommend unnecessary repairs/replacement if not necessary."
"Definitely recommend going."
"Ray treats you like family. Always a good experience at Mavis."
"I recommend this location the team is awesome and the customer service is excellent."
"Great service here, they are kind, respectful, and decent prices."
"Employees were kind and professional."
"Everyone was extremely nice - especially the woman at the front, she was so personable and friendly!"
Cons:
"Worst experience ever! If I could rate Ray, Dan and Jess personally it would be lower."
"Be cautious. You will go there for perhaps one job but the shop will rip you off in doing multiple jobs that you don't even need."
"So unprofessional. After dropping off car and telling them about everything the car needs, talked to the manager who told me the car may need few hours so better to drop it off and come back later."
"They work on their own time, they don't care if you have to work or anything. Completely unprofessional."
"STAY AWAY FROM THIS LOCATION THEY WILL UPCHARGE YOU ON BASIC MAINTENANCE AND TAKE ADVANTAGE OF UNSUSPECTING CUSTOMERS ZERO STARS VERY DISAPPOINTED."
"I'm never coming back, they can keep their $15. Not honest or reliable."
"I WILL NEVER BE BACK AND I WILL TELL EVERYONE AND POST EVERYWHERE. YOU ARE SCAM ARTIST AND PEOPLE SHOULD NEVER USE YOU!"