Town Fair Tire Reviews Summary

Customer Service

Pros:

• "Customer service is unbelievable, work is done professionally, their standards are by far the highest around."
• "The staff was very professional and knowledgeable, and the prices were definitely better than its nearby competitors."
• "Gino by far is one of the best managers I've worked with."
• "I received top notch professional service from this Town Fair in Fairfield Connecticut!"
• "Today I worked with Joe D at the Fairfield location. He checked my vehicle out thoroughly and has excellent customer service."
• "The customer service is excellent."
• "Professionalism from the time you walk in the door. Knowledgeable staff and quality service."

Cons:

• "I don't have my car for two days. When I go to pick it up, to my utter shock, I see that they have just performed a very sloppy attempt to spray paint over the scratches."
• "Very unhappy with this place I never had an issue before until now. I have left my car in the morning and at six at night they still haven’t touched my car."
• "Poor customer service - customer before me in line did not have an appointment for his alignment and stated he would pick up the car at the end of the day."
• "Staff behing the desk got obstinate when I pointed out what was happening."
• "Beware that the staff there is not very professional. A person at the front will send you to the back but he won't show up to meet you there."
• "Took my car in for some work to be done- I got back the vehicle in worst condition before it got there."
• "Overpriced and poor customer service. I WILL NEVER GO BACK!!!"

Price and Value

Pros:

• "They gave me the same price I'd find anywhere else - I looked. Furthermore, they went the extra mile, so to speak, and issued me a discounted price."
• "He managed to get me the best price possible."
• "Not only did John provide outstanding customer service, but he also offered me a great price that was highly competitive compared to other tire shops in the area."
• "Jose was great, took care of me when I didn't have much to spend but he was able to get within my budget."
• "New to Black Rock and needed 3 new tires. Gino not only answered many questions but price matched an online price. I saved $400+ from the dealer quote."
• "Spent $62 instead of hundreds!!!"
• "John and Gino found a set of 4 new tires that were a better quality and value than just replacing the two rears, plus they were in stock."

Cons:

• "Charge me $282 for one tire fine."
• "Charge me $282 for one tire fine. My appt was 11:30am it is 3pm as I sit in this lobby writing my review."
• "Then they force to me buy the new warranty or else I would forfeit my other tires warranty in addition with more fee's added to the bill."
• "Poor customer service! we ask them to change only 1 tire and alignment, because the other 3 were new, since this vehicle only has 2,000 miles and they changed all 4."
• "DO NOT PURCHASE TIRE WARRANTY. I was at the mercy of this location."
• "The store took over 3 weeks with me calling constantly."
• "Added 30 minutes to my wait."

Quality of Service

Pros:

• "They aligned all 4 tires and rechecked and adjusted again after it was found that I needed tie rods done."
• "The best place for full tire service."
• "Needed tires for my wife's car before she took an 8 hour road trip. The staff was great helping me find a good set of tires that not only fit my car but also my budget."
• "I have to say this place went above and beyond what they could have done."
• "They have free flat repair which is a great service."
• "They were able to fix a hole in my tire that I thought was not fixable."
• "Town Fair stands behind their tires and workmanship."