Monro Auto Service and Tire Centers Reviews Summary

Customer Service

Pros:

• "Angel, the manager, and the young man that was working with him did a great job."
• "Vincent the manager at the Monro on Mantua displayed excellent customer service."
• "The customer service was excellent."
• "Staff was very friendly and the customer service was superb."
• "Great customer service and friendly staff!"
• "The manager was friendly and the service was top-notch."
• "The representative Angel helped me and was very friendly, professional and repaired my tire quickly."

Cons:

• "Needs better customer service. If I call to ask a question no one should be huffing and getting an attitude."
• "If I could rate this Monroe location zero stars I would. Terrible customer service from the crew working on 5/8/18."
• "So unprofessional would not recommend !!!"
• "Not the same since the old manager retired."
• "The people at customer service are rude."
• "I hate to post anything negative. But. I am highly disappointed!!!"
• "This is the most unprofessional auto motive shop I have ever been too."

Speed and Efficiency

Pros:

• "Had a nail in my tire, and he had it fixed in 5 minutes."
• "Young gentleman fixed my tire in the middle of a very busy day and I didn’t have an appointment."
• "They were able to look at my tire with no appointment and little wait time."
• "They took my car right back and had it to back to me in less than five mins."
• "Walked-in an hour before they closed and was immediately helped, in and out within 20 minutes."
• "They quickly checked out my car and gave me a free diagnostic."
• "Brought my car here to have a tire with a slow leak checked out. They found the problem, patched it, and had me back out the door within 30 minutes!"

Cons:

• "Dropped off my van and they said it would be done that day... but the problem isn’t fixed because they don’t know why."
• "Half way home (10 min) and the rear brakes were smoking and I could smell them."
• "I went at 9 this morning for an oil change, came home to oil pouring out all over my driveway and car smoking..went back and they cracked a part."
• "It sat there untouched for thee (3) days."
• "I was there at 730 in the morning with a nail in my tire and was told couldn't do it cause the guy wasn't in yet."
• "Went for 2 brake pads. Took over 4 hours."
• "They didn't work on the car at all but managed to rummage between everything in my car."

Professionalism and Trust

Pros:

• "Nothing less then incredible!! They're honest and trustworthy trust me."
• "Paul, the manager, and his staff are most professional, friendly, courteous, respectful and caring."
• "I have always been extremely satisfied with their professionalism and first class customer service."
• "Paul, Nick, and the rest of the team make sure you understand everything that is done."
• "I absolutely LOVE this place and the gentlemen who work there! Customer service is always top notch."
• "This repair shop is the most professional and courteous auto repair that I have ever been to."
• "Staff was very courteous and professional."

Cons:

• "Overfilled my oil twice in a row."
• "Not the same since the old manager retired."
• "I had a horrible experience with this mechanic shop they previously had done work to my vehicle."
• "But I am NEVER coming here again after my experience."
• "THESE GUYS WANTED $2200 FOR A SPARKPLUG AND COIL PACK CHANGE."
• "He said that the coil pack was $220 per pack, which is not true at all."
• "I had a horrible experience with this mechanic shop they previously had done work to my vehicle... they recharged me and told me they had to replace everything they previously have done and charged me triple the cost then the first time."

Value and Pricing

Pros:

• "They helped me solve my problem for less than half the first quote."
• "They had the car done the next day & the price was very reasonable."
• "They did the job quickly and were nice enough to not charge me for it."
• "Cheapest oil change around only 20."
• "I dropped my car off and once called to come pick it up, they told me my bill and it was lower than what was quoted."
• "And they gave me 5 off for doing this review. So 15 dollar oil change with no headache."
• "They made me believe that there are still honest mechanics out there."

Cons:

• "Cost keeps going up and they did away with free tire rotation."
• "Advertise 14.99 oil change that has NEVER happened, Its cost me $31.37."
• "Less a month ago i spent $700 they did a free battery check n my car died 2 weeks later."
• "I guess you get what you pay for."
• "Went in for an oil change at Woodbury NJ shop. Told me I needed $700 worth of work for brakes, rotors, drums, etc."
• "The only negative is that the tires should have been rotated per Monro’s online information and this was not done."
• "I said shouldn’t it be more expensive considering I asked for high mileage? The kid behind the counter said “oh yeah” and gave me a new price which was 20-30 dollars more."