"An hour later I got a phone call the truck was ready!"
"Bob, Albert and the entire team worked together like a well oiled machine."
"Great service here at Mavis... was able to install them within a day at a great price."
"I had an amazing experience at Mavis tires! They are very professional, knowledgeable, and quick with repairs."
"The staff was very respectful, careful and definitely experts in their field."
"The staff was helpful and friendly from the moment I walked through the door and the waiting area was clean and spacious even for my short time there."
Cons:
"I am not sure who you guys are talking to at mavis that you are all giving 5-star reviews for, but it is baffling."
"Also wheel alignment was not done correctly. Car now pulls to one side."
"As I am trying to speak with the gentleman that was informing me of my car's issue, he is laughing."
"Use mavis at your own risk!! It is insane and disrespectful. DONT USE MAVIS!!!"
"They out and out lied compromising the safety of myself and my 4 children."
"Worst people I have ever dealt with... This place deserves to go out of business!"
"I am very disappointed with this store. I have had to bring my car back several times for different issues with the brakes."
Efficiency and Timeliness
Pros:
"I ordered the tire online, next day I went in; they mounted the tire and I was out in about 20 minutes."
"They fixed our tire in no time and we were able to proceed with our day."
"They listen to my story I told them the issue they found it within 10 minutes and fixed my car within 2 hours."
"Five minutes later car was on lift, 25 minutes after that I was on my way back home."
"They took care of it in 30 mins."
"They took me right away and completed the job swiftly."
"It only took 1 1/2 hours to do a full set change on my SUV, along with alignment and balancing."
Cons:
"I was told about 1.5 hours for my repairs. It wound up being 4 hours."
"Both times I was there. I was told a 3 hour wait time for any job."
"Made appointment online to have one tire balanced... they would not perform the service because they were booked."
"I’ve used them before with no issue, but recently I made an appointment with them for service the next day. When I arrived they claimed they had no record on file for my appointment."
"The work took twice as long and when they checked me out my bill was more."
"Then 4 hours later the car still was not ready."
"They basically said it doesn't matter and I'll have to wait over 3 hours."
Professionalism and Honesty
Pros:
"Was expecting to get a new tire but the staffs were so honest."
"I will highly recommend them to friends and family who need service in the future."
"His customer service was outstanding and more importantly, honest."
"All the staff treated me with courtesy and professionalism."
"Exceptional service. Exceptional people."
"If you ever question if there's any mechanics out there that you can trust the answer is yes."
"The best experience I’ve ever had for an automotive service."
Cons:
"Ordered a Michelin LTX 225/R60 18 on Mavis's website which said there were 7 left in stock and reserved the tire asking with a specific time to have it installed... the tire was unavailable."
"Initially misdiagnosed that only needed break pads. Later told to pay extra for rotors... But then, while all four wheels needed new rotors and tires - they only replaced two."
"They over tightened the nut during oil change causing oil leakage... They quoted $1000 approx. I got it done for $150 with tip elsewhere."
"I felt like I was bothering them."
"They did the pads and rotors on my Stinger very poorly."
"They were rude and unapologetic tog wasting my time."
"Was told tires where damaged in shipping then story changed to could not find them so lie 1."