GIANT Reviews Summary

Customer Service

Pros:

• "A special thank you to the young man who is directing everyone to the next available checkout and to Tatiana at Customer Service who politely and professionally resolved an issue I was having today."
• "I called the Giant assuming I would get the same answer, but to my pleasant surprise, I spoke with a wonderful man, I believe he was the Bakery manager and explained to him what I needed and that I needed it in 2 days, and his reply was 'sure I can make that for you!'"
• "The staff is friendly."
• "Great customer service. I was surprised that all the associates that I encountered during our shopping trip were courteous and helpful."
• "The Employee Josh Morton was very respectful and helped me find what I was looking for."
• "Everyone is kind, helpful, courteous and seems to work really hard to keep the store clean, organized and efficiently running."
• "Thank you for your excellent service."

Cons:

• "The customer service staff is incredibly rude and will make you wait while they talk to their friends or do something else other than help you."
• "This guy (scruffy dirty blonde hair, glasses and pimples) looks at me like I was asking for a manager... He just sighs and says 'what', I ask if he could tell me which aisle it was in. He just barked back 'we probably don't have it' and walked away."
• "The customer service/attitude I received from Dana was unacceptable."
• "Deli staff is so rude from arguing with each other to ignoring customers, lady was taking forever to stock prepackaged meat and when I went around her, her response was you need to give me a couple of minutes instead of asking is there something I can help you with. Poor customer service."
• "The staff is unfriendly and not knowledgeable—for the most part."
• "Rude cashiers and rude management who don't care about customers at all."
• "The customer service around the issues were less than satisfactory to say the least."

Store Experience

Pros:

• "Decent produce. Well lit and clean. Wide aisles. Plenty of parking."
• "Last night I went to grab some ice cream and the freezers were being cleaned out as they were getting new freezers. There was an employee there who explained this and then proceeded to ask me what I was looking for, then he went into the back and got it for me."
• "Like W Bradford more than Exton store. Bigger, better layout and lighting, selection of ALL PRODUCTS, many which aren't available in Exton. Seems cleaner, too."
• "Giant now sells beer and wine. Very nice selection too!!"
• "They also have a Starbucks store inside at the front when you first walk in so you can grab a cup of coffee and a bite to eat while you're shopping."
• "With the addition of beer and wine they have created a one stop shopping experience."
• "Great Giant! Really clean and organized."

Cons:

• "One of the worse Giants around, and that says a lot. Constantly out of things and they 'stocked' the stores at the busiest times, creating gridlock."
• "New self checkout machines either the thing is slow to respond or unresponsive or too sensitive."
• "Moldy grapes and strawberries, mushy precut fruit."
• "This store is absolutely horrendous. I have noticed on multiple occasions safety and food violations."
• "Giant in Bradford Plaza is insanely understocked."
• "Shameful. Very poor produce, particularly fruit. Every item, with the exception of grapes, cherries and citrus was inedible and had to be thrown out."
• "The bathroom in general is never very clean."

Pricing & Products

Pros:

• "The price was so reasonable."
• "They also had a huge selection of Hotwheels when I went."
• "Despite the multitude of items to choose from, my favorite item to buy is their freshly squeezed orange juice."
• "Everything was absolutely delicious from the chicken, the wings, the wraps, the potato salad, pasta salad to the cake."
• "Great place for just about any kind of food. Fresh produce, meat, seafood."
• "They have an excellent selection, other than items that everyone is short on."
• "Sushi is delicious and meat and seafood departments are great."

Cons:

• "But everything else is mediocre and most of their packaged name brand items (cookies and cheese for example) are surprisingly expensive."
• "This is one of the worst Giants' I have ever been to!! Out of everything!"
• "I have a hard time finding what I want as they are often out of stock."
• "Good service at checkout and overall impressive supply, main issue is the fruits/veggies which aren't as great as other sellers and seem to go bad very quickly."
• "The store was packed and a lot of items were not available."
• "Anyone notice how when Giant opened a few years back they had a display with three shopping carts filled with identical items Wegmans, Shopright and Giant. Giant's was the cheapest of the three. I am sure you will never see that again as they are now the most expensive."
• "Check your expiration dates before buying anything! Giant is East Bradford is selling EXPIRED food."