ShopRite of Union, NJ - Highway 22 Reviews Summary

Customer Service

Pros:

• "The staff is friendly and helpful."
• "Very clean, helpful people, and prices that will have you coming back again and again."
• "I truly enjoy my shopping trips at this Shoprite."
• "The front end manager was so courteous and professional..she was moving the lines quickly and efficiently!"
• "I had a great experience shopping tonight.Store was well stocked and my cashier's name was Karena and she was very friendly and packed my groceries as if they were her own."
• "I'd like to compliment Ms. Carter for her excellent customer service."
• "The manager Greg was very nice and took his time understanding my issue went above and beyond n investigated my situation."

Cons:

• "Employees are comically rude! They really take problems as personal attacks!"
• "Crowded and disorganized with employees that cannot do their jobs correctly."
• "The check out people were rude. They said things about my parent to another worker."
• "I wish you can give no stars !!!!! Jessica needs to be trained on customer service."
• "While the cashiers are nice the Deli staff isn't. They aren't helpful and they are the nastiest people that work there."
• "The unfriendly older black woman at the self-checkout should not let her emotions affect her, and her racist behavior towards white customers is unacceptable in any store."
• "Bad, young girl told me that she doesn't have to bag items for me."

Store Layout & Accessibility

Pros:

• "When they moved into the current location, it was a HUGE improvement over the older location."
• "Much larger than the old Shop Rite on Morris Ave, which means a lot more room for carts & a larger selection of everything."
• "Now it's great shopping experience with clean and bright aisles and separated produce section."
• "Love this store it's brightly lit and laid out in a manner that makes shopping easy."
• "This Shoprite supermarket is one of the largest and best I've ever visited in New Jersey."
• "The aisles are wide which prevents a lot of traffic and congestion."
• "This is the only ShopRite I have ever been to that is NOT depressing! I LOVE this place! Modern, spacious, bright, young energetic staff!"

Cons:

• "This is a new store so the set up inside is nice, but the parking is horrible."
• "The parking spots for this location are extremely small. It's almost impossible to get an infant out of your vehicle when parked in a spot next to other cars."
• "Nicely designed store, but difficult to find things."
• "The ShopRite in Union seems a bit outdated from the rest of the ShopRite I have been too."
• "It's quite a walk across the entire front from end to end."
• "The woman's bathroom smells like someone stuffed a body in the wall."
• "Hard to park, but love the store and people."

Product Availability & Quality

Pros:

• "Shoprite is quickly getting on top of all important needs of customers."
• "They have stations the smaller ones don't like a sushi bar and a sandwich station."
• "Excellent selection and advertised items are usually in stock."
• "ShopRite have good prices and nice Can-Can sales I love the can-can sale and the food is always fresh."
• "They have so many varieties and always seem stocked up."
• "Their buffet section also has delicious food!"
• "The store was clean, my groceries were fresh, cashiers were nice and everything I needed was easy enough to find."

Cons:

• "Whether you go in early and there’s no bread, or the sale items aren’t available."
• "First of all almost every time we come here there’s expired food on the shelves (mostly dairy)."
• "Quality of produce continues to reduce in quality and yet prices go up."
• "Shopped on 9/1 purchased 2 whole steamed lobster Cooked them 9/2 meat was rotten on the inside."
• "This location has declined rapidly during the past year. I recently purchased pork ribs that were spoiled."
• "Skip the bakery. Not only did the prices go up, but the quality went down."
• "Fried shrimp at the hot food court still had all the end trails in them."

Online & In-Store Services

Pros:

• "I love the fact that this shoprite does catering, sells fresh produce and ready to eat hot, healthy and delicious food."
• "Express checkout is convenient especially if you have few items."
• "Meat dept is fantastic! They had the biggest short ribs I'd ever seen in any Shop Rite."
• "Their hot food bar is well kept and clean."
• "Great place to make grocery shops and here we find many options of sushi ready to eat freshly, a spot with many options of olives, dried tomatoes, many options of appetizers."
• "Had a great experience with the bakery department. They did not disappoint!"
• "Fully stocked shelves and friendly staff made for a pleasant experience."

Cons:

• "I'm still waiting for my order to be delivered. Yet this store has a pending payment on my card."
• "Waited approximately 1 hour to receive my order only to get home and discover that nearly half of my order was missing."
• "Order groceries for pick up and the last three orders have always been either missing items or I was waiting for items for over 20 mins."
• "Over 30 minute wait time for a scheduled order and the guy who gave me my order was rude."
• "The Deli counter really needs HELP! No one should have to wait 90 minutes to get the order."
• "Wait for someone to verify your bag, wait for someone to verify your coupon, wait for your coupons to be processed, it’s the slowest process I’ve ever seen."
• "The register personnel are not as capable and overcharges are common."