"Javonte in particular is fantastic and has gone out of his way to keep us as happy customers."
"A gorgeous angel (lady in C/S who was wearing a Santa hat) helped me by calling a cab for me because I needed to get to the bus stop across the highway."
"The staff are always nice and helpful."
"Everyone is helpful and pleasant and even lent me a cell phone!"
"This crew was so nice, the customer service gal was so kind helping me, and women at register was so helpful directing me to a product!"
"The staff is wonderful and if you need something management is always there to help."
"Absolutely love using the Neptune store for my Shoprite at Home orders! I do large food shopping orders once a month and the service is always exceptional and the friendliest employees!"
Cons:
"Tomeka Brinson, the night customer service manager, refused to let get into Shoptite at 10:55pm when the store closes at 11pm."
"The workers are incredibly rude and there are never any registers open."
"Well she has the worst attitude, with myself and I've seen her be very rude with other customers."
"Employees either dont know much or care to help customers when asked about anything."
"Very rude employees at the pickup area."
"There’s been numerous occasions when I’ve been the only customer and the ladies behind the counter will look at me and completely ignore me."
"All the help in Neptune give the appearance that they care less about the customer, not helpful not friendly."
Parking and Store Layout
Pros:
"They changed the parking lot also for the better."
"Neptune Shoprite said yes without hesitation."
"This shop rite is very convenient, located not far from where we live and offers a great selection."
"They have plenty of parking and the parking lot on the side is usually convenient."
"The layout is more logical than most grocery stores I've been too with items easy to find and no annoying dead-end aisles or overly bare shelves."
"This Super ShopRite and liquor store, has just been completely reorganized for convenience."
"I'm sure it's great all day long,,but I went early this morning. This crew was so nice."
Cons:
"Parking lot for a store that does well is full of cracks and potholes."
"Sometimes, parking for this store can be difficult; having to park at a distance."
"Parking lot is atrocious. Customers shopping are rude, inconsiderate and nasty."
"Today it wasn't so bad but most times when I come here it's very busy. The parking lot is really too small."
"Shoprite itself isn't that bad... However the parking lot is an absolute nightmare."
"Parking can sometimes be a pain."
"The parking lot at this store is like something you would find in a third world country and getting worse."
Product Availability and Quality
Pros:
"This store is always well stocked. Easy to navigate and great sales."
"One of the best grocery stores in the area. Superstore with everything under the sun including prepared meals, fresh on-site bakery, Chinese take out, liquor store, butcher, sea food, extensive deli, and anything else you can think of."
"Huge store! Has excellent selection of so many different ethnic foods."
"Such a great clean store with helpful workers."
"Shoprite always has everything I need and that my family needs."
"This is a huge supermarket and pretty much has everything you could ask for. The aisles are wide, the shelves are well stocked, the layout is intuitive."
"Great Kosher section. Wonderful sushi station. Produce fresh and plentiful. Meats are fresh."
Cons:
"Frozen vegetarian meals are not all in the same location."
"The following special sale items were out of stock - only 2 days into the 7 day sale."
"Shop Rite in Neptune has the worst Seafood and Produce departments. The fruit is Always looking old and rotten. The Seafood is Always looking skinny and not Fresh."
"The meat counter was not impressive at all, small variety."
"The produce is hit or miss - sometimes rotten and moldy, sometimes good."
"They sell too many seedless fruits....... Seedless fruits have no benefits .... Worse than eating air and drinking purified water.... Also they sell old food."
"Three separate packages of chicken, all incredibly rotten smelling and slimy."
Store Cleanliness and Environment
Pros:
"Was one of the nicest stores in Monmouth County to store is always clean you can always find everything you're looking for."
"The fish department changed its layout now looks cleaner."
"I was immediately impressed with the way the store looked."
"Wandered around this supermarket for a little longer than 2 hrs. I found the store well-laid-out, clean & the employees were polite and knowable of product location and cooking options."
"It is well stocked, it is immaculately clean and every associate that I came into contact with was more than pleasant and courteous."
Cons:
"In general the Neptune store feels and looks sometimes dirty."
"The store temperature was hot."
"The store/restrooms are not clean."
"It has a very confusing setup, not the cleanest of stores."
"Big store a lot of the shelves were empty or not stocked."
"I know they are redoing this store but my last few visits were a nightmare!"