ShopRite of Neptune Reviews Summary

Category: Grocery store

Address: 2200 NJ-66, Neptune City, NJ 07753, USA

Phone: +17327754250

Rating: 4.3
based on 132 reviews.

Customer Service

Pros:

  • "Javonte in particular is fantastic and has gone out of his way to keep us as happy customers."
  • "A gorgeous angel (lady in C/S who was wearing a Santa hat) helped me by calling a cab for me because I needed to get to the bus stop across the highway."
  • "The staff are always nice and helpful."
  • "Everyone is helpful and pleasant and even lent me a cell phone!"
  • "This crew was so nice, the customer service gal was so kind helping me, and women at register was so helpful directing me to a product!"
  • "The staff is wonderful and if you need something management is always there to help."
  • "Absolutely love using the Neptune store for my Shoprite at Home orders! I do large food shopping orders once a month and the service is always exceptional and the friendliest employees!"

Cons:

  • "Tomeka Brinson, the night customer service manager, refused to let get into Shoptite at 10:55pm when the store closes at 11pm."
  • "The workers are incredibly rude and there are never any registers open."
  • "Well she has the worst attitude, with myself and I've seen her be very rude with other customers."
  • "Employees either dont know much or care to help customers when asked about anything."
  • "Very rude employees at the pickup area."
  • "There’s been numerous occasions when I’ve been the only customer and the ladies behind the counter will look at me and completely ignore me."
  • "All the help in Neptune give the appearance that they care less about the customer, not helpful not friendly."

Parking and Store Layout

Pros:

  • "They changed the parking lot also for the better."
  • "Neptune Shoprite said yes without hesitation."
  • "This shop rite is very convenient, located not far from where we live and offers a great selection."
  • "They have plenty of parking and the parking lot on the side is usually convenient."
  • "The layout is more logical than most grocery stores I've been too with items easy to find and no annoying dead-end aisles or overly bare shelves."
  • "This Super ShopRite and liquor store, has just been completely reorganized for convenience."
  • "I'm sure it's great all day long,,but I went early this morning. This crew was so nice."

Cons:

  • "Parking lot for a store that does well is full of cracks and potholes."
  • "Sometimes, parking for this store can be difficult; having to park at a distance."
  • "Parking lot is atrocious. Customers shopping are rude, inconsiderate and nasty."
  • "Today it wasn't so bad but most times when I come here it's very busy. The parking lot is really too small."
  • "Shoprite itself isn't that bad... However the parking lot is an absolute nightmare."
  • "Parking can sometimes be a pain."
  • "The parking lot at this store is like something you would find in a third world country and getting worse."

Product Availability and Quality

Pros:

  • "This store is always well stocked. Easy to navigate and great sales."
  • "One of the best grocery stores in the area. Superstore with everything under the sun including prepared meals, fresh on-site bakery, Chinese take out, liquor store, butcher, sea food, extensive deli, and anything else you can think of."
  • "Huge store! Has excellent selection of so many different ethnic foods."
  • "Such a great clean store with helpful workers."
  • "Shoprite always has everything I need and that my family needs."
  • "This is a huge supermarket and pretty much has everything you could ask for. The aisles are wide, the shelves are well stocked, the layout is intuitive."
  • "Great Kosher section. Wonderful sushi station. Produce fresh and plentiful. Meats are fresh."

Cons:

  • "Frozen vegetarian meals are not all in the same location."
  • "The following special sale items were out of stock - only 2 days into the 7 day sale."
  • "Shop Rite in Neptune has the worst Seafood and Produce departments. The fruit is Always looking old and rotten. The Seafood is Always looking skinny and not Fresh."
  • "The meat counter was not impressive at all, small variety."
  • "The produce is hit or miss - sometimes rotten and moldy, sometimes good."
  • "They sell too many seedless fruits....... Seedless fruits have no benefits .... Worse than eating air and drinking purified water.... Also they sell old food."
  • "Three separate packages of chicken, all incredibly rotten smelling and slimy."

Store Cleanliness and Environment

Pros:

  • "Was one of the nicest stores in Monmouth County to store is always clean you can always find everything you're looking for."
  • "The fish department changed its layout now looks cleaner."
  • "I was immediately impressed with the way the store looked."
  • "Wandered around this supermarket for a little longer than 2 hrs. I found the store well-laid-out, clean & the employees were polite and knowable of product location and cooking options."
  • "It is well stocked, it is immaculately clean and every associate that I came into contact with was more than pleasant and courteous."

Cons:

  • "In general the Neptune store feels and looks sometimes dirty."
  • "The store temperature was hot."
  • "The store/restrooms are not clean."
  • "It has a very confusing setup, not the cleanest of stores."
  • "Big store a lot of the shelves were empty or not stocked."
  • "I know they are redoing this store but my last few visits were a nightmare!"

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