Wegmans Reviews Summary

Store Experience

Pros:

• "What a spectacular grocery store!"
• "It is so enjoyable."
• "Shopping at Wegman's is not just a trip to the grocery store---it is an experience!"
• "This is not mere grocery shopping.....It is an event!!"
• "Wegmans isn't just a store, it's an experience."
• "Overall best grocery store in my opinion."
• "Worth visiting if only for the experience."

Cons:

• "The last straw though was when they destroyed their craft beer selection."
• "Employee attitude, friendliness and helpfulness is noticeably worse."
• "I won't step foot in it again until there is new management."
• "Stay away from this place. The people that work here are very nasty."
• "Customers are rude and obnoxious."
• "Another overstuffed and overpriced supermarket for people too good to shop like the common folk."
• "The bag policy is frustrating, and it’s getting worse."

Product Selection and Quality

Pros:

• "Large store with lots of fresh produce, a bakery, prepared food section, sushi, pizza, sandwiches, fresh seafood, deli, fresh cheese section, fresh meats, and groceries."
• "The Wegmans brand spaghetti sauce is bomb 💣 so so good."
• "They even have a whole gluten free isle, along with kosher and cultural products."
• "The selection is healthy, robust, and offers awesome selection."
• "Items that have the store brand are a good deal."
• "Their produce is varied and fresh, great selection, plus some nice bundles like veggie roast assortments."
• "Wegmans has a huge selection, including lots of international and hard-to-find groceries."

Cons:

• "Except for watermelon. 2 times in a row their watermelon was blah! No taste and soft in the middle."
• "The steaks didn't look real good today and the seafood section didn't smell too good either."
• "We've had more instances of produce going to mold, or having hidden mold from here than I can count over the last 4 years."
• "The pricing for their organic chicken (which may or may not be ammonia or air chilled - package doesn't say) has skyrocketed."
• "The food at the hot bar did not look fresh."
• "The Cheese fridges are missing product they used to have and they sure dont offer samples anymore."
• "I have purchased packaged produce that was spoiled on more than one occasion over the past year."

Customer Service

Pros:

• "Complained online about getting bad potatoes twice in a row. The next day the manager brought me two fresh bags of potatoes straight to my apartment in the middle of a blizzard!!"
• "Shout out to Alexis and Nacir at the sun shop today! Service with SMILE and they were so pleasant to chat with while making our sandwiches!"
• "Employees are friendly and they are open 24 HOURS!"
• "Excellent service. Great hospitality especially at pharmacy."
• "Shout-out to the woman who works the overnight checkout! She's always welcoming and overly accomodating."
• "Wonderful cashier named Alec. He was very pleasant and informative."
• "The people at the checkout lines are almost universally personable and friendly."

Cons:

• "It is so overwhelming for a TBI survivor to manage."
• "The guy at the register told us that we were 'taking advantage' by checking out at the hot bar register because we did not have any food from the bar."
• "Please fire the guy in the deli with the dark beard. Horrible."
• "The girl Rachel that works in the alcohol section is an absolutely horrible employee."
• "The Deli guy literally seen me standing waiting to place my order. By the way never said hello, completely rude & I was the only person there."
• "Employees I came across seemed more interested in talking to one another than helping a customer."
• "The woman taking my order was very unpleasant & had NO customer service skills."

Pricing and Value

Pros:

• "Very reasonable. Found similar things (same brands), not just cents but sometimes dollars cheaper than stores I was told were cheap."
• "Great prices, comparable to other grocery stores."
• "Decent priced."
• "Items that have the store brand are a good deal."
• "The deals are best if you are buying a Wegmans brand."
• "I can often do so much better at Wegman's than I can Giant budget-wise."
• "The quality of their meats, cheeses & produce are top of the line & no more expensive than elsewhere."

Cons:

• "I always know I'm going to spend more money here, because it is just more expensive than other grocery stores."
• "Wegman's is a little on the pricey side, but worth it for some of the stuff available here."
• "National brands seem to be more expensive than their competition."
• "You're going to pay too much for something that is OKAY at best."
• "However, I only stop here occasionally for a special treat because their prices are sky-high."
• "For example, the cookies I mentioned are $12.49 a pound."
• "The prices in the store were a little higher than local stores."