Whole Foods Market Reviews Summary

Store Environment

Pros:

• "It’s a large, older Whole Foods. Has everything you’d expect from a Whole Foods. Produce is fresh and plentiful."
• "Whole Food in Jenkintown is always a pleasant place to go and shop."
• "Extremely clean store and super friendly and helpful assistance."
• "Everything was fresh and the store was well stocked."
• "The checkout process remains efficient, thanks to the well-designed lanes."
• "This Whole Foods is very pleasing..from the staff being very helpful even taking you to the item or product in question opposed to just pointing and saying over there..that is fabulous."
• "The location has been neat and tidy each time I've visited."

Cons:

• "With New Years only two days away, they had zero large hams -- only sad, overpriced deli ham."
• "They need to clean up their parking lot! Most of this trash is from customers on the Whole Foods lot."
• "The store recently remodeled and the produce area is now this huge cavernous place where you have to walk in circles to find what you're looking for."
• "The way aisles are set up is not intuitive, and very different from other groceries."
• "The number of employees tends to dwindle after 8pm, which might affect the level of service during late hours."
• "They need to enforce the social distancing and mask wearing more."
• "The car park is a nightmare with not enough spaces."

Customer Service

Pros:

• "The staff that I've questioned about products have all been quite knowledgeable."
• "The cashier was helpful to point out any discounts we qualified for."
• "Service is always great."
• "The staff are very helpful, and I consistently have great shopping experiences here, especially the meat counter."
• "The employees are so nice..one girl was restocking bread when a woman asked her a question and she went to help her."
• "Good place to shop and don't forget your Amazon Prime discounts."
• "Plus the staff in every department was friendly & genuinely helpful!"

Cons:

• "Not a single employee even looked at us when we spoke to them."
• "The woman working the check out register this evening was very rude in how she handled the situation."
• "Arrived just past closing and tried to ask a simple question. 'Away with you' was the sentiment from the woman with wooden-room-divider panel earrings."
• "The staff were mostly chitchatting, getting ready to close the store—but it still took them 50 minutes to bring out the order!"
• "Except for the man in the meat department, no employee acts like they like their job. The atmosphere is lethargic, annoyed, and unhappy. No one smiles. No one greets you."
• "The sales staff are arrogant and self-important."
• "Many rude employees, walk right in front of you, check out clerks who don't even speak to you."

Product Selection and Quality

Pros:

• "They have a peanut butter machine for fresh peanut butter."
• "Great selection of fresh and organic food."
• "The cakes are always fresh and delicious."
• "Each of the cakes were made with quality ingredients."
• "This location has a better selection of vegetarian and vegan food than some others."
• "Fridays they have a 10 dollar pizza for prime members, it's a great pizza for a supermarket pizza."
• "Whole Foods always has delicious organic food at great prices!"

Cons:

• "Going downhill since Amazon bought them out."
• "A slightly pricey grocery store with plenty of options for all matter of people with options for most dietary restraints."
• "They downsized the hot bar and got rid of most vegan options."
• "Product selection seems to have diminished a lot since Covid and selling alcohol."
• "On multiple occasions the shelves for juice, and vegan items (tofu, breakfast sausage etc) has been bare."
• "Whole foods used to be known for a large selection of fresh fish, but the quality and selection has gone down."
• "Now last few time I have bought steak or beef one side is red and I get home and the other side is completely brown!"