PLNT Burger Reviews Summary

Food Quality

Pros:

• "The food is delicious and I appreciate the options available."
• "Delicious vegan options that taste practically like Shake Shack."
• "The food tasted amazing!!"
• "Absolutely amazing. I have been wanting to come here for quite a while and it did not disappoint."
• "The cheeseburger, mushroom bacon BBQ burger, and crispy herb fries are outstanding."
• "The BBQ mushroom cheddar burger was delicious and the sweet potato fries were delicious also."
• "The food is, innovative, and delicious!"

Cons:

• "Disgusting 🤮 found hair in my burger."
• "The chicken sandwich itself? Bleh. Far too close to traditional fast food; flavorless bland bread, iceberg lettuce, and bland aioli."
• "Everything tasted awful and was very greasy."
• "The food looks NOTHING like the advertisement and it was dry and tasteless as the workers personalities."
• "Too much BBQ sauce and mushrooms were overdone on the Mushroom BBQ burger."
• "The burger was crumbly. How do you make a burger crumbly?"
• "Too greasy for my taste."

Customer Service

Pros:

• "Samantha was extremely helpful and kind to us."
• "Our family prefers the burgers here over any regular (meat) burgers anywhere else. The chili cheese fries are amazing too!!! But our favorite thing about coming here are the employees. They are anyways cheerful and kind."
• "The staff are super friendly and the food is made to order (hot and fresh each time)."
• "Both the manager Isaac and Samantha have great customer service and I truly appreciate that."
• "Issac did a great job of taking care of us. He made sure our modifications were spot on, and checked in mid meal to make sure every was great."
• "Food is so yummy and staff are always nice which truly makes a big difference."
• "The customer service from Rowan and the team was awesome."

Cons:

• "Cons: egotistical manager.."
• "I wasn’t greeted with a smile or a Hello... Even after I said Hello the black female’s response was NAME?"
• "No soda 🥤and the cashier obviously had an attitude."
• "The most recent employees do not greet you when you arrive to the counter and respond to you like you're a burden."
• "There was no urgency nor sincerity in their service."

Location & Accessibility

Pros:

• "Location is so amazing. It's inside Whole Foods, so there's plenty of parking and plenty of seating."
• "It's accessible. It has an elevator and escalators inside, so as disabled folk, we feel welcome and included."
• "Clean, uncrowded location, good amount of outdoor seating."
• "PLNT Burger was inside a nice looking Whole Foods store on their lower floor."

Cons:

• "The only thing that's tough here is that the menu is too far back so I can't see it while I'm ordering."
• "The two ordering kiosks are about 1” apart, so one person can (and does) block both."
• "The place has the feel of a high school cafeteria."
• "In general this place just looks dingy."

Value for Money

Pros:

• "Definitely worth the 30 minute drive! A little pricier than regular fast food(worth it), but the app usually has a discount for me to use!"
• "Prices are pre-pandemic and extremely reasonable too."
• "It is also much more affordable than many other vegan restaurants."

Cons:

• "That’s a lot of money for a burger this size."
• "But the food is just a bit on the pricey side."
• "My only issue that I will take up with this delicious sandwich is that the sandwich all by itself is around $12."
• "For $4.75, I expected a bit more."
• "Definitely don't bring your whole family unless you want to pay out 50-60 bucks for a family of 4."

Atmosphere & Cleanliness

Pros:

• "Clean, friendly, safe environment with awesome staff."
• "Clean, amazing food, great customer service and everyone is nice."
• "The ambiance is calm and relaxed."

Cons:

• "The sofa table and chairs were very old and disgusting and customer service was ewww!"
• "The people at this establishment are soooo nasty."