Chili's Grill & Bar Reviews Summary

Value

Pros:

• "The dinner for two deal was a great value with the chicken fajitas."
• "We got a ton of food, two adult meals and two kids meals and one app for less than $60 before tax and tip."
• "To get a drink, appetizer, and entree for 12 bucks is very enjoyable!"
• "The food was excellent and affordably priced."

Cons:

• "The food sucks.... it is nasty ... big time...."
• "Ordered fajitas to take back to my hotel, missing most of the ingredients."
• "They are trying to keep their price point by cutting back on everything."

Service

Pros:

• "Lewis our server was great with food suggestions, and very attentive service."
• "Our server, Daniel, was polite and attentive."
• "Was asked quite frequently by a couple workers whether or not we enjoyed the food and needed anything."
• "Even with him being the only one and having a few tables to tend to he was on point with everything."
• "Our waitress Gianna was very attentive and even got our complicated order with substitutions correct!"
• "Refills appeared as if by magic."
• "Excellent service that I received."

Cons:

• "Very slow and bad service."
• "The service was horrible, but not as bad as the service."
• "Staff was busy hanging out at hostess area instead of checking on customers."
• "Horrible experience, whole family got sick after eating it there also we order something without bacon but they put bacon in one of the item."
• "Service was horrible. Have been here two different times while out of town for work."
• "The service was okay at first when we were seated, but once we got our food, the waiter, Danny, disappeared until we finished."
• "Service was horrible and my food came out cold I was seated about 30 minutes and people who came 10-15 minutes after me already got their food before I did."

Cleanliness

Pros:

• "Our booth was a small two person, and it was freshly cleaned and was very nice."
• "I was very impressed with how responsible this Chili's was with COVID-19 protocols."
• "Social distancing measures maintained..Face coverings worn by all staff."

Cons:

• "The credit card machine at the table was filthy, we did not touch it."
• "Lately the floor, and tables are dirty, that, you will lose your appetite."
• "The knives were SOOO DIRTYYY I assumed they were rinsed for a second like a tired parent rinsing grapes from the grocery store for their child."
• "Any time you go, you can see dirty tables for prior customers with dirty dishes and food all over."
• "The floor is so sticky and wet."
• "Honestly the whole place was filthy, with takeout orders waiting to be picked up sitting on top of crumbs from previous diners, and a weird smell."

Management

Pros:

• "Spoke to the manager that seemed too comfortable with my complaint. He did comp the dessert, and gave us discount for our next visit."
• "The manager was very attentive and the bar staff, Gianna and Amber, were absolutely amazing!"

Cons:

• "The manager told us that they forgot about our food to give them another half hour to prepare."
• "The manager was very rude & does not know how speak to paying customers."
• "When I asked for utensils the manager came out with an attitude."
• "Clearly management isn't strong here."
• "The manager was rude didn't even apologize."

Food Quality

Pros:

• "The Buffalo wings were pretty big."
• "The honey chipotle chicken crispers were phenomenal!"
• "The rib eye steak was tasty and was cooked as I requested, medium."
• "The fajitas was very delicious! I can definitely say that you get what you pay for."
• "The ribs had great flavor and we're perfectly tender, the crispy chicken strips were familiar and satisfying, the corn was the best side with all the yummy toppings, and best of all were the brisket quesadillas."
• "ALL of our food was absolutely spectacular!"
• "The food was great whatever we ordered."