uBreakiFix - Phone and Computer Repair Reviews Summary

Customer Service

Pros:

• "The customer service was exceptional, providing detailed information on the repair process and assuring me I'd have my phone back the same day."
• "The representative was friendly and explained step by step what happens next."
• "Very friendly and helpful staff!"
• "The people were very kind and professional at the same time."
• "Wesley provided excellent customer service. He was very professional and courteous."
• "The staff was super friendly and helpful."
• "The entire Team was compassionate to the fact that my phone was broken. They made me feel like I was a priority."

Cons:

• "Didn’t even see my repair. this establishment called me to confirm my 1 o’clock appointment then begin to tell me that will take weeks to even look at my repair."
• "Only giving it 1 star because I have to. Called yesterday morning and MADE an appointment for 5:30-6pm for drop off. Got to the store just to be told they aren't accepting drop offs."
• "Customer service is horrible. Told me that I needed to bring my phone in 2 hours before closing time."
• "The staff was so rude and unprofessional. Will not recommend anyone ever."
• "Service was a bit on the rude side."
• "Called because Samsung sent me there, the guy wouldn't even let me finish my sentences and kept cutting me off every time I tried to speak to them."
• "Please do not use this service because they are dishonest and liars."

Repair Quality and Efficiency

Pros:

• "They fixed the screen a lot faster than I expected they would. Great customer service and great work on my screen."
• "Within 45 minutes my phone was ready and working great."
• "He fixed the problem faster than the estimated time."
• "They repaired my Galaxy 8 Plus broken screen and it looked like new when they were done."
• "They did a fab job at fixing it...Nothing out of place, screen perfectly aligned without any residue."
• "They provided excellent and quick service."
• "Service was faster than expected with a flawless outcome."

Cons:

• "Unfortunately they were not able to change the screen of my mobile."
• "0 stars. I pay insurance & Verizon sent me here but they did not have the materials for a iPhone 15 pro back camera lens."
• "They 'noted in the repair log' that the phone was unfixable because of this failed test."
• "They were very busy working with the other customers and lied to me that they tried to fix my laptop and it didn't work."
• "They tried to give me my laptop with the back piece missing."
• "This process that I was told will take a rough max estimated 2 hours to fix was actually took 5 hours."
• "Gave the phone for a screen replacement, the website says 45 minutes or less for most, well, that wasn't the case."

Value and Pricing

Pros:

• "The gentleman at the desk offered a program that not only insures all of my technology, but also saved me a good amount of money."
• "$30 with the insurance plan from VZW for a cracked screen is better than $350 without insurance."
• "Super easy to schedule and appointment. What i appreciated most was there honest point of view which saved me $$."
• "They do not overcharge. I am always nervous repair places will try to scam me so I research prices and reviews before hand."
• "Great thing is they price match too."
• "Professional and courteous! Worked with my insurance company and was able to receive full reimbursement."
• "Thank you uBreakiFix for your honesty."

Cons:

• "Basically was giving me the hint that they didn’t even want my business so I went somewhere else pay $40 and got it fixed in 30 minutes."
• "Gave a different price once it was done. Way over priced."
• "Super over priced and unprofessional."
• "Spoke with a representative over the phone from the location and was quoted $150 for a PS5 HDMI replacement. When I arrived the gentleman who assisted me insisted I spoke with a call center and was told the wrong price."
• "The guy even gave me a hard time about putting on my own personally screen protector I bought myself."
• "Would give 0 stars if I could. I had an appointment with them to fix a screen on my phone through my insurance provider."
• "Not helpful at all. I called to see if they could fix the cracked glass on my cell phone screen and also asked if I could be given an average price quote."