uBreakiFix - Phone and Computer Repair Reviews Summary

Customer Service

Pros:

• "The customer service is outstanding!"
• "Darian was the manager in at the time, he was very courteous and professional throughout the process and helped make an overall unfortunate incident into a great interaction. 10/10 service."
• "The entire staff was super friendly and awesome!"
• "Rosehely and jasmine have great customer service at 160 Delancey in nyc. Very polite I wish I can give more then 5 stars."
• "The customer service is excellent! Rose is sweet, knowledgeable and professional and was a joy to deal with!"
• "Everyone who works there is SO nice and explain everything you need to know about what is wrong with the product and how they’ll fix it."
• "Richard and Darian were super friendly and answered all my questions - Thank you guys!!"

Cons:

• "The person behind the counter was very nice, but ultimately not helpful."
• "rose was playing games with me. she was trying to push the extended warranty on me."
• "There customer service is just as horrific."
• "Super unprofessional."
• "Staff was friendly, however despite my google pixel being under warranty, they said sorry we do not see in our system it is under warranty, and wanted to charge to repair."
• "I asked if I could at least get some kind of diagnostic done, he told me he needed to get approval from a manager, I gave him my number, he never called."
• "Been on hold for the past 40 minutes, literally just waiting for updates on the device I dropped off."

Repair Quality

Pros:

• "Paul has fixed my iPhone screens for years. Each time he displays his talent and passion for repairs through his fast service and friendly demeanor."
• "He fixed my phone in about 20 minutes and returned it to me working perfectly."
• "They are very dedicated to good quality repair and I would go here for any repairs in the future."
• "I brought in my Nintendo Switch to get it fixed and the team that helped me was extremely professional."
• "They fix my mother Samsung phone the charger part was broken."
• "Paul is an amazing Technician! I came in needing a phone repaired for my dad, he was able to fix the phone in 2 hours and it's working good as new!"
• "So far... flawless work. Tackled a really complex issue with my phone and returned it to me working and in like-new condition."

Cons:

• "Could not fix phone. Had me pay up front. Have not returned money."
• "Terrible repair store brought my zfold 3 in the front screen was glitching the touch controls was not working so I took my phone to them... Terrible experience don't bring your phone here they will further damage your phone."
• "STAY AWAY!!!!!!! Took my xbox in for an hdmi port replacement, they claimed they could not fix it after weeks of me constantly calling to check on status."
• "Please do not go here. This was nearly a year ago and they are still not contacting me back. I’m out a $2k MacBook Air because I decided to take it to this business."
• "I've finally received my device back and it's been broken far worse than when I dropped it off, and I have still haven't been refunded."
• "Brought my MacBook Pro in to simply fix a screen, but came back with a completely broken laptop that will not turn back on."
• "Brought in my laptop to repair screen, they told me it’s gonna be ready after a week, it’s been a month now and I still haven’t got my laptop."

Professionalism and Efficiency

Pros:

• "Paul is the best I came here and he fix my phone right away that Apple cannot fix."
• "A fantastic job very professional and aided me with the upmost respect i recomend there service to every body in new York specially for first responders."
• "Had a very satisfying experience at 160 Delancy St Nyc, dealing with Harvey & Paul."
• "Paul went above and beyond and made me feel at ease."
• "Paul did an amazing job and was cool the whole time."
• "Came to get my phone screen fixed on a busy day and they still got it done before the estimated time."
• "Bright, clean, professional and very quick to communicate."

Cons:

• "Made an appointment through their website ahead of time and confirmed it online day of. I got to the store (which was out of the way) and it was closed."
• "How I had an appointment at 4:30 pm and the place is already closed. If you are planning to close early, have the courtesy to call your clients instead of wasting people time."
• "Had An appointment on a Saturday and it was confirmed but they are closed on a Saturday afternoon."
• "CALL TO CHECK THAT THEY’RE OPEN BEFORE YOU GO! Their hours on here aren’t accurate."
• "Website says 'no diagnostic fee' - I take my time to walk down to the shop, and the first thing they say is $30 diagnostic fee even if they can't fix it."
• "I don't think I'll go there again."
• "This company is fraudulent, and I can't recommend highly enough to stay clear."

Transparency and Honesty

Pros:

• "The staff were friendly and explained the process and told me the cost up front and how long the repair would take."
• "Honest, Very Professional, Nice People to work with."
• "Paul was very friendly and informative."
• "I was assisted by Paul and he was helpful, honest, and courteous."
• "Great customer service. I needed to replace two iPhone 11 screens and was worried about the price vs quality because i had bad experience with that before."
• "Knowledgeable, polite, fast. Two other customers I encountered there were also thrilled at how fast and easy their stuff was fixed."
• "Great staff that was super helpful. Brought in my Xbox and they were able to diagnose the issue free of charge."

Cons:

• "Be extremely wary of this uBreakiFix location. My wife was fraudulently enrolled in a $25 monthly Asurion warranty plan under the guise of paying a 'deposit' before the repair."
• "They were not able to give a reason for that and put the blame in the carrier."
• "The issues came when I returned to pay for the repair. Darian told me I could not use the coupon he gave me because it is only valid after a second purchase."
• "Enrolled me in 'Asurion Home Plus' ($27/month) without my consent when I went in to get a phone fixed around October 25."
• "I've reported this company Division of Consumer Protection in NYS."
• "Beware of the Asurion scam- I went in for a simple laptop fix and they unknowingly set me up with Asurion Home Plus 27$ monthly fee without ever agreeing to it."
• "Absolute scammers. Avoid avoid avoid! They will price gouge you compared to doing things directly with Samsung or Google stores."