The Jug Handle Inn Reviews Summary

Service

Pros:

• "The staff who are both friendly and kept the service moving and keeping the place clean for next group of people."
• "The staff were super sweet and accommodating and the food was out quickly and was super fresh and tasty!"
• "The staff couldn't be nicer and the food was tasty and super quick."
• "Service was great, people were welcoming and friendly."
• "The service is quite friendly and efficient!"
• "The service from Ashley Beneller as well as Katie Peaklam was even better especially not knowing we were from Cleveland, Oh."
• "The wait staff were extremely attentive even though the place was jam packed."

Cons:

• "The service was slow and not very good."
• "First server seemed annoyed we were there."
• "Service is meh, too much turnover and servers seem to not be very happy."
• "The service here was awful. The bartender in the basement (I believe her name was Chrissy) was so rude as soon as we walked up to the bar."
• "Service can be SLOW especially if you sit outside."
• "The service was almost nonexistent. It took us almost 30 minutes to get a menu, then another 30 minutes to order."
• "Service was terrible. When you have to try to snag one of the servers who’s ignoring you, it’s just not fun."

Food Quality

Pros:

• "The legendary wings are good and are worth a good 30 minute drive."
• "The food was Delicious and the service was Exceptionally Friendly!"
• "The wings are fried with an excellent crunch and flavor outside, moist and delicious inside, using just the right amount of sauce."
• "The wings here are HUGE and really good!"
• "The food never disappoints. Portions are generous and everything is really cooked to perfection."
• "Crispy on the outside and tender on the inside. Each flavor was coated nicely with great slices and sauces that complimented the chicken perfectly."
• "The wings big and juicy with great sauces."

Cons:

• "Worst dining experience I've ever had."
• "The chicken caprese wrap with a side of potato chips was pretty plain."
• "Cheese steak was terrible with no flavor."
• "The wings were very dark which to me means they have been precooked and dropped in oil again."
• "They were bland and just absolutely flavorless."
• "The wings are tough and underwhelming. Flavor just isn’t there."
• "We ordered a bunch of food —cheesesteak TERRIBLE! Wings soggy TERRIBLE!"

Atmosphere

Pros:

• "The atmosphere is lively and LOUD."
• "Atmosphere is amazing as well, the basement is the place to be honestly. Such a feel good attitude in there."
• "They have the best atmosphere."
• "Great atmosphere."
• "It's a fun little hole in the wall spot a favorite for the locals and a real find if you come across it in your travels."
• "Fun and upbeat place."
• "Overall this place is fun and enjoyable."

Cons:

• "Hard to hear live band while outside."
• "Just fair warning it's very loud in there."
• "Very busy and highly unorganized."
• "It's extremely busy for a small place, so bring some patience. Very tight spot."
• "The noise in there is terrible."
• "My only complaint would be how loud it was."
• "Very ignorant and racist environment. As an interracial couple, We got the most the nastiest service and looks from the staff and customers."