Wegmans Reviews Summary

Store Atmosphere

Pros:

• "Always a top notch experience here."
• "This supermarket really is super! I remember walking in here for the first time and thinking...WOOOOOW it's very bright, clean and vast."
• "The store was clean, bright, inviting."
• "The store is clean and well light."
• "Place is always clean, well stocked, super friendly employees who would take the time out of their busy schedule to help you."
• "The store was immaculate. Customers were social distancing and employees sanitized the check out area between customers."
• "Clean store, lots of open checkout lanes, and quality stuff."

Cons:

• "Shelves still empty in lots of areas."
• "The food at the hot bars looked old and overcooked."
• "Helpful personnel and no longer as well stocked."
• "The store can be overwhelming for some people."
• "Biggest peeve is that the aisles seem narrow, and you always seem to be running into people, or the aisles are blocked."
• "The store was very crowded, I only had a few things, went to the 15 or less line, there was no one behind me."
• "That being said, the store can be a tad overwhelming, especially when crowded with other patrons."

Product Selection and Quality

Pros:

• "They have an excellent hoagie and sushi shop."
• "Wegmans is a great store. The selection and freshness of their groceries is not only impressive but plentiful."
• "HUGE organic/gluten-free section."
• "Much better quality food than other grocery stores and competitively priced."
• "They continue to provide an awesome selection of fresh vegetables, fruits, gluten-free and organic items, and international foods."
• "They have many quality Wegmans branded items that are significantly cheap, and just as good if not better than the name brand items."
• "Their Wegman's brand products are very good, from healthy, delicious, plant-based foods and milk to healthy, grain-free cat food."

Cons:

• "I don't understand how there can be so many errors with the packaging of provolone cheese."
• "The only items I don't shop for at Wegmans are frozen foods. They are overpriced."
• "I am usually a huge fan of Wegmans but was so disappointed in my recent experience with the seafood department."
• "Right now it's the most expensive store for all foods that there is."
• "A lot of the products are overpriced compared to some competitors."
• "Seafood is very expensive though."
• "Produce is a little too expensive for me."

Customer Service

Pros:

• "I was there earlier today, shopping for myself and grandparents. You guys are doing an amazing job keeping things clean and organized. Your staff is great very polite."
• "All of the staff is friendly and helpful."
• "Their employees are very nice."
• "The employees are always helpful and friendly, even the younger ones which tells you the management definitely emphasizes the importance of great customer service to them during their training."
• "Love the staff always friendly and helpful."
• "Employees are generally pretty nice and the Apple Pay / Android Pay support is a plus."
• "Every employee we have spoken to has been amazing and they seem to truly care about their customers and their jobs."

Cons:

• "Some of the cashiers...charged me for more items than I had."
• "Phone interview was okay there. But the in person they really need to work on or not be so picky for a grocery store."
• "The young girl with brown hair who works Friday nights was super rude."
• "The staff are not the nicest bunch."
• "Only complaint I have is some of the rude customers who leave carts so you can't get through, especially the produce department."
• "They were my go to store for gluten free items. I'm dissatisfied and disappointed that they want to be like other boring stores and put my specialty items in with alike items."
• "This was the first time I am submitting a one star for your store, for two reasons, as follows: [...] Therefore, we cannot recommend this store to anyone."

Accessibility and Convenience

Pros:

• "Store is well stocked."
• "Plenty of parking and easy to find."
• "Helpers outside to help with your groceries; even umbrellas ready if needed."
• "Parking can be kind of iffy but there's always a spot."
• "The parking lot is well lit at night and someone will escort you to your car if you ask them."
• "There is a kids play area where you can drop off your kids, as long as they are potty trained, while you shop and a staff member watches them for you at no extra charge."
• "Staff was friendly and helpful, and checkout was immediate with no line due to having almost all registers open."

Cons:

• "There is def some class separation, store is hard to get to if you dont have a car."
• "THEY ARE ALSO ALLOWING NON SERVICE PETS IN THIS BECOMES A BIGGER OCCURRENCE AT NIGHT."
• "But the shelves are b stocked more with Wegmans brand instead of nation brands... this results in holes in the shelves with no national brand and only Wegmans."
• "After the big remodel I noticed they have fewer of the unique and niche brands they offered before."
• "Depending on the day of the week and time you go they don't always have everything in stock."
• "They called me 2 security guard to take me to my car."
• "They used to be open 24 hrs, but now they close around midnight."

Pricing and Value

Pros:

• "Regular groceries, canned, bottled products, and dairy are priced pretty reasonable."
• "Great idea to have the app for Wegmans, has all kinda of deals and coupons to use."
• "Their prices are reasonable. Some items are cheaper than other stores."
• "The prices are amazing."
• "Their prices are competitive. Bulk pricing is comparable to Sam's Club pricing for meats (and better quality)."
• "Prices are usually competitive."
• "Not nearly as expensive as some people seem to think, even for organic and specialty foods."

Cons:

• "A little pricey in the vegan section."
• "Some items could be a little pricey but you'll only find them here."
• "The prices are a bit higher but I would rather pay a little more knowing that they pay their employees a better wage than other stores."
• "It's overpriced an overrated and is a horrible shopping experience."
• "Food is a little expensive, but that is expected at a high end store that has everything."
• "However it can be a bit pricey for the common folk."
• "Prices are higher. Prepared foods and prepared meals are expensive."

Environmental and Social Responsibility

Pros:

• "Other local stores provide recyclable paper bags free of charge, at Wegman's you must either pay for each recyclable bag or buy a low-quality plastic 'reusable' one that can be neither properly washed nor recycled."
• "They have a member card which keeps track of you and your orders."
• "All employees are gloved. You know the chicken has been handled properly."

Cons:

• "Beware: all bagging options at checkout now cost $$$!"
• "The bags they make you buy are oversized, don't have handles and are very unwieldy."
• "Charging money for a paper bag helps your profits and is insulting to customers."
• "Newest thing bring your own bag from home or buy one of theirs at store.this encourages others to share their bedbugs and other home pests with customers or store products."
• "But SOMEONE needs to actually order what the organic dept runs OUT of!"