"ALL of their food is delicious and the service is always friendly!"
"I'm impressed with the portion quantities."
"Their bagels and breakfast sandwiches are fresh and delicious."
"Excellent food, I had an everything bagel with nova lox and it was REALLY REALLY GOOD!"
"Fresh and tasteful ingredients, generous portions and something on the menu for everyone in the family."
"Everything I have ever had here has been delicious."
"The ingredients tasted fresh."
Cons:
"Couches inside were kind of gross from people spilling food."
"But the bagels just aren’t good, K&A Bagel or Victoria’s are both substantially better."
"Ordered an everything bagel with cream cheese. The bagel was hard and not appetizing."
"Literally just finished half of my steak, egg, and cheese on garlic bagel from Bagelati. It was a struggle to finish only half as the breakfast sandwich was completely underwhelming."
"Order a breakfast sandwich and it looked delicious until I found hair on my bagel and in my egg."
"The bagels look good in the case but they are just baked rings of bread."
"The bagel that I received today was so over toasted it is barely edible."
Service
Pros:
"Great on getting order to you fast."
"The staff was fast and friendly.. I absolutely recommend stopping by and grabbing some bagels!"
"The staff are knowledgeable about their menu and very friendly."
"Customer service was very friendly too."
"Friendly staff and service is always quick, even when they are super busy."
"The staff is always nice, they're always ready to serve you and they are very friendly."
"The staff is amazing and so helpful."
Cons:
"Even when we said that the croissants are bad, their response is really cold."
"Unfortunately the past few weeks that has been a drastic decline in quality."
"Customer service was not friendly and they are very overpriced."
"Not very friendly..the young lady behind the counter completely ignored me."
"Most employees are not friendly, just going through the motions."
"Service is bad. Firstly we ordered regular croissants, they taste so bitter."
"The service is nonexistent, there’s an arrogance and indifference toward customers."
Value
Pros:
"This place is truly perfect. Besides the prices can be high it's well worth it for the best frozen treats you can imagine."
"The one thing beyond worthwhile is the quality of food, there simply is no other place nearby to enjoy quality food made to order."
"Great authentic gelato and tasty desserts."
"The food is out of this world!! From the salads to the gelato, everything is fantastic."
"Velvety smooth gelato that comes in traditional flavors as well as some amazing creations."
"Best bagels in the area at a good price."
"The food is delicious. My nova lox bagel was amazing."
Cons:
"I thought they were a bit pricey and I will always pay extra for quality avocados, tomatoes, and toppings. But they’re really not at all."
"Really wanted to like this place but sadly big flop. First it is way over priced."
"I thought it was pretty expensive."
"But for the price of the breakfast sandwiches you’d expect it to be bigger and more egg/meat."
"Charges New York prices in rural South Jersey but doesn't provide the filling."
"30 bucks for two filled bagels and a latte are criminal."
"To get such a paltry amount AND assortment of fruit for eight dollars is really not right."
Ambiance & Cleanliness
Pros:
"The location warrants 5 stars; it’s cool, trendy and has a variety of seating options."
"The whole place had a real neighborhood feel to it."
"Place was immaculate and had lots of thoughtful details."
"This place is clean and respectful I love the people there so nice."
"Excellent gelato and gorgeous establishment."
"Very chic atmosphere."
"Very nice establishment. Inside is very open and designed well."
Cons:
"The only negative thing I have to say about bagelati is that their parking lot is too small."
"The interior design is tacky. It's weirdly dated in its black and gold."
"The ordering line is usually a bunch of confusion."
"There appears to be little structure in staff assigned to certain areas or enough staff to accomplish good customer service and attentive to each customer."
"Very disappointed in this establishment... this place has the audacity to not enforce face masks from customers or employees."
"If you shut the grill down 40 minutes in advance you should make people aware because we drove a while to get there."
"Went in for some gelato and the young lady servicing us had the worst attitude."
Efficiency & Order Accuracy
Pros:
"Even the plastic cutlery is thoughtful; it includes a wet napkin and is branded with their locations and business name."
"And if it's really busy, you can use the kiosks to order."
"Gets my order right every time and follows instructions if I put a note for less cream cheese or no tomatoes."
"I call ahead and my order is waiting on me instead of me waiting on it."
"Ordering on line secures instant pick up with no problems. Great management."
"They’re quick friendly (I order online)."
"Not only did they get my order right, the poppyseed bagel was very good and toasted lightly."
Cons:
"It shouldn't take this long for a take out order."
"I keep ordering bagels to go and yet I have to wait until ALL of the orders prior to mine are completed."
"The breakfast sandwich was not a great value and was small compared to other places."
"It seems the owners spent all of their money on renovations and can't afford to make the actual food."
"The computer to place order is a bit confusing and can't find certain items."
"It's a shame that in 2024 the most surprising thing about a restaurant is that they get your order correct."
"Manager then hung up the phone on me when I was complaining bc they were busy."