Mattress Firm Bensalem Reviews Summary

Customer Service

Pros:

• "Akwesi is the number 1 sales person in here☝️ When you come here make sure you need to call him for your best customer service💎 i got the best customer service from him today🙏🏻."
• "Nick was great. He went above and beyond to make sure that we were taken care of and had everything we needed."
• "Nick was amazing. He made the process of picking a bed super painless and easy."
• "Nick is the best! He gave me best deals on my purchases."
• "Nick was a huge help. He is very knowledgeable and a great listener."
• "Nick was incredible helping us find the perfect bed as I am always in pain with my back and need a good nights sleep."
• "Nick was very helpful and he showed us what was best for our specific needs."

Cons:

• "Corporate and GM of store should be put in same position as that salesman has been in for months! I recommend that no one shop in that store."
• "The manager name Nick is really unprofessional guy. Don’t work with him he will push you to buy the mattresses if you don’t want to buy anything."
• "Went here to purchase 2 mattresses a few weeks ago and the person my husband and I dealt with was so pushy we left as soon as possible."
• "I felt as though he was a good salesman but also felt pressured."
• "Find out today they have me scheduled for delivery tomorrow which means no refund only store credit. I have tried contacting Nick via email no reply back. So upset and aggravated so will have to dispute."

Pricing and Deals

Pros:

• "Gave us best sale price on EVERYTHING!!!"
• "The Black Friday sale allowed us to buy a new bed and an adjustable base without breaking the bank."
• "I got a great deal for Memorial Day on an adjustable bed to help with my wife's issues a little while back and needed the same thing again."
• "We received a great deal on Tempur-pedic cooling mattress, and we are happy and thankful to Nick for all he has done!"
• "He gave my aunt a great deal on a new bed and I was so excited for her that I had to buy a new bed too."
• "Awesome discount for two mattresses."
• "Nick was very accommodating for my financial needs and we agreed on a great deal in which I believe is very fair."

Cons:

• "Much expensive mattresses, you can buy same kind of mattress from anywhere with the less price."
• "I purchased the bed back in February from one of the salesman that was on the floor... Well here we are six months later and it's so hard as a rock and I paid over $800 for it and I am very disappointed."

Product Knowledge and Expertise

Pros:

• "He carefully listened to what our needs were and matched us up with a great mattress."
• "Nick helped us so much with our needs and exceeded our expectations."
• "The salesman, Nick T, was extremely knowledgeable about the store inventory."
• "Scott was so helpful and knowledgeable."
• "Nick was extremely helpful and did not try to screw around with pricing whatsoever."
• "Nick was quick to greet us and helped us through every aspect of choosing the right bed for us."
• "Nick and Dariusz helped us choose the best bed for us and helped get the bed at price that was more affordable for us!"

Cons:

• "I’ve went to mealeys had an extremely bad experience ordering a mattress. I decided to go mattress firm and met with nick. He was extremely knowledgeable."
• "David the sales guy was terrific .. he sold me on a new temperpedic bed set."