"Rachel was very knowledgeable, patient, and friendly."
"Diana Warner, showroom Manager of Marlboro Plaza store made the process of mattress and pillow shopping a well informed and pleasant experience."
"The experts at this store (Rachel, Stuart) we’re super helpful and patient."
"Carl... His professionalism and knowledge of product was second to none."
"Rachel did an excellent job explaining all the differences between the models and gave us plenty of time to decide which was best for us."
"Professional, kind, knowledgeable and honest."
"Joseph... He was extremely knowledgeable about all their products."
Cons:
"Have had to get lawyer involved to get the brick of a mattress returned and our money back. Huge Headache. Buyer beware."
"I contacted the company and they refused to honor the warranty."
"The manufacturer refused to replace them or refund my money."
"Edit: store return and exchange policy is not clear or explicit."
"There is only 1 supplier for the Ergo Smart Base in Canada and they don't go a good job at explaining the differences between the models, especially the Smart and Pro-Smart base."
"The receipt is clear that you can return period. You need to train your associates to give correct information out or change your receipts and policies."
Store Experience
Pros:
"To top it all off the store was very clean and has lots of hand sanitizer around for customers."
"This store is immaculate and all COVID safety measures are being taken to ensure a safe shopping environment."
"The Malboro location is neat and inviting."
"The store was also extremely clean."
"Store was immaculate. Beds were disinfected in front of you before trying and you are given your own sheet and pillow to use throughout your visit."
"The store was immaculate and proper COVID prevention measures were taken."
"The showroom itself was clean and well-organized, showcasing a variety of options without overwhelming us."
Cons:
"But I also bought pillows from the store and they were defective."
Product Satisfaction
Pros:
"She was super friendly and knowledgeable about all beds and bases to find beds that best fit us."
"Stuart was patient enough with me to make sure I wouldn’t regret anything."
"Rachel showed us around and recommended a few beds to try out until we found our best fit."
"Rachel was knowledgeable about everything in the store and personalized the experience to our specific needs."
"It’s a pleasure to work with a fully knowledgeable and honest salesperson."
"I arrived 20 min before closing and they stayed late to get the deal done they were awesome."
"These are people who assist you even after the sale."
Cons:
"The first night I had the mattress it felt pretty hard and the first morning I woke up my back felt a little stiff."