Tempur-Pedic Flagship Store Reviews Summary

Category: Mattress store

Address: 150 US-9, Englishtown, NJ 07726, USA

Phone: +12016227751

Rating: 4.9
based on 158 reviews.

Customer Service

Pros:

  • "Rachel was very knowledgeable, patient, and friendly."
  • "Diana Warner, showroom Manager of Marlboro Plaza store made the process of mattress and pillow shopping a well informed and pleasant experience."
  • "The experts at this store (Rachel, Stuart) we’re super helpful and patient."
  • "Carl... His professionalism and knowledge of product was second to none."
  • "Rachel did an excellent job explaining all the differences between the models and gave us plenty of time to decide which was best for us."
  • "Professional, kind, knowledgeable and honest."
  • "Joseph... He was extremely knowledgeable about all their products."

Cons:

  • "Have had to get lawyer involved to get the brick of a mattress returned and our money back. Huge Headache. Buyer beware."
  • "I contacted the company and they refused to honor the warranty."
  • "The manufacturer refused to replace them or refund my money."
  • "Edit: store return and exchange policy is not clear or explicit."
  • "There is only 1 supplier for the Ergo Smart Base in Canada and they don't go a good job at explaining the differences between the models, especially the Smart and Pro-Smart base."
  • "The receipt is clear that you can return period. You need to train your associates to give correct information out or change your receipts and policies."

Store Experience

Pros:

  • "To top it all off the store was very clean and has lots of hand sanitizer around for customers."
  • "This store is immaculate and all COVID safety measures are being taken to ensure a safe shopping environment."
  • "The Malboro location is neat and inviting."
  • "The store was also extremely clean."
  • "Store was immaculate. Beds were disinfected in front of you before trying and you are given your own sheet and pillow to use throughout your visit."
  • "The store was immaculate and proper COVID prevention measures were taken."
  • "The showroom itself was clean and well-organized, showcasing a variety of options without overwhelming us."

Cons:

  • "But I also bought pillows from the store and they were defective."

Product Satisfaction

Pros:

  • "She was super friendly and knowledgeable about all beds and bases to find beds that best fit us."
  • "Stuart was patient enough with me to make sure I wouldn’t regret anything."
  • "Rachel showed us around and recommended a few beds to try out until we found our best fit."
  • "Rachel was knowledgeable about everything in the store and personalized the experience to our specific needs."
  • "It’s a pleasure to work with a fully knowledgeable and honest salesperson."
  • "I arrived 20 min before closing and they stayed late to get the deal done they were awesome."
  • "These are people who assist you even after the sale."

Cons:

  • "The first night I had the mattress it felt pretty hard and the first morning I woke up my back felt a little stiff."

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