Mattress Firm Collegeville Reviews Summary

Customer Service

Pros:

• "Louann was wonderful. I came in not knowing just what I wanted and she made it easy."
• "If anyone is looking for beds and great customer service then I recommend going to this location and ask for Aimee."
• "A truly pleasurable experience. Luanne delivered exceptional customer service and is very knowledgeable."
• "Louann was extremely helpful and knowledgeable."
• "The service people were polite, tidy, and quick."
• "Chris was very helpful and a pleasure to deal with."
• "Staff was knowledgeable, friendly, and very helpful with getting us set up with the right mattress."

Cons:

• "We did everything right as customers who had an issue and were left felt completely taken advantage of once the sale was final."
• "The two delivery men were rushed and harried, knocked a painting off of our wall."
• "When we explained yet again that we were just looking and we're not buying right then, the employee got an attitude with us."
• "One of the sales transaction equipment needs to be replaced. It took sometime for the purchase to go through."
• "Her bad attitude and pushyness to close a sale is why I will not be going back to this store when I'm ready to make my decision."
• "No one from the store would get back to us, and our claim for the damage we submitted was 'denied'."
• "The painting fell and cracked our brand new hardwood floors. They scratched up and down the wall going up the stairs, they destroyed spindles on our stairs, and left marks everywhere on our new floors."

Product and Pricing

Pros:

• "They delivered, swapped out and hauled away our old mattress and installed the head lift mechanism and mattress - and it is glorious."
• "Excellent experience with Bony and Amy, not only did they solve my sleeping needs they got the bed to a price that was perfect for me and my family!"
• "Went to Mattress Firm on President's Day and purchased a new Queen Beautyrest pressure smart 2.0 mattress and saved $600."
• "I highly recommend this store!"
• "Got a great mattress at a good price."
• "The king mattress pad and sheets look very good to me especially when l could not afford them."
• "We got a great upscale mattress at a tremendous price."

Cons:

• "You have to give them one star to comment. I was told to keep the sale price I had to put a deposit down, ($100) and when I returned to get the deposit back it's been nothing but headaches and false promises...still waiting."
• "Missed their delivery date but Aimie did a good job getting the mattress to us the following week."
• "Due to a warehousing issue my mattress arrived late, but they negated that inconvenience somewhat by offering a discount."
• "Well within a year the mattress dipped and the box spring broke."
• "Was told when I bought this mattress that there was a refund policy, turns out there isn't."
• "I think she lied to me about just about everything. I left feeling cheated."
• "I called that Memorial Day weekend to find out she was not only not working but the manager picked up and informed me that everything the employees said was COMPLETELY FALSE."

Delivery Experience

Pros:

• "Delivery was simple and quick."
• "The box spring I needed was delivered the next day. The delivery men were professional and very kind."
• "Mattress Firm was in contact with us the entire time before delivery letting us know when they would be at the house."
• "We received our mattress two days after purchasing! The whole process was seamless from beginning to end."
• "Can’t wait for delivery."
• "We are very excited for our new Tempur-Pedic to arrive tomorrow."

Cons:

• "The two delivery men were rushed and harried, knocked a painting off of our wall."
• "The painting fell and cracked our brand new hardwood floors. They scratched up and down the wall going up the stairs, they destroyed spindles on our stairs, and left marks everywhere on our new floors."