Mattress Firm Kirkwood Highway Outlet Center Reviews Summary

Customer Service

Pros:

• "We had a great experience with Amjad today who steered us in the direction of finding the perfect mattress to fit our needs."
• "Terrence and Jessica worked with me to help me find the best bed and worked with me on the price and I got to order my bed!!!"
• "Jess is amazing! I made a purchase and she made sure I got exactly what I wanted....she was very professional and courteous."
• "Jess went above and beyond to help me choose the most comfortable one at a price that was perfect for my budget."
• "Sales associate: Amjad Chzudhry was very pleasant and courteous."
• "Shamirr was very knowledgeable, friendly, he allowed me to test several mattresses without rushing or pressuring me to purchase."
• "The girl that was showing me mattresses was extremely knowledgeable!"

Cons:

• "They never have their own beds in stock and spend time upselling you."
• "We felt deceived and uncomfortable."
• "WE GOT KICKED OUT BY THE SALES MAN... He kicked us out saying 'he only does same day business'."
• "Was considering doing business but I will never be back at this store."
• "It would of been better if you had been just told us that you don’t have the correct attachments."
• "I bought 3 mattress a little over a year ago the dips in my 2 kids mattresses are 6 inches and now they can't find my records they changed programs so now my warranty is not valid stay away from mattress firm."
• "He kept asking us how high we would go over our budget and had us try about 15 different mattresses over our price range."

Delivery & Product Satisfaction

Pros:

• "I got the mattress delivered today. I was looking for top stiffness mattress to support for my back pain. I really liked the mattress which I have got today."
• "Calling last night the best sleep I had in years would be an understatement."
• "Delivery and setup was smooth. No complaints!"
• "Our new bed arrived yesterday, just like it was supposed to. The delivery guys set it up and removed our old bed as promised."
• "I had a wonderful experience purchasing my first new mattress in >15 years."
• "I received my mattress yesterday and the delivery crew was right on time and very courteous."
• "The delivery guys called 10 minutes out from being at my house, went above & beyond to help me out & were professional, fast & efficient."

Cons:

• "Do not buy a mattress from this company. I purchased a mattress from the Kirkwood Highway store that was delivered to my home with bed bugs!!!!"
• "It said next day delivery... They said no they couldn’t deliver it until Monday. So their next day delivery is a huge scam."
• "If i could rate this place 0 Stars i would, I have been waiting almost a month for 2 mattresses to come."
• "Went in and purchased a king purple 3 mattress and purple at the time was doing a promotion for free pillows with purchase and guy at store told us they don’t have to follow purples promotion."
• "He took us to the back of the store and seriously had us test it out on the FLOOR. So weird!"
• "The manager...completely stopped helping us and went to another customer who was buying a more expensive mattress and said nothing else to us, just left us high and dry!"
• "These people are shady and ignorant. Do not buy from these people."

Price & Value

Pros:

• "It was so nice having someone help you get what you really need and not the usual salesman pressure to buy what is most expensive."
• "Everything was explained clearly, and the buying process overall was easy."
• "I left out of there under budget and more got mattress, box spring, bed frame and mattress protector."
• "We were immediately greeted by Willie, who asked us what we were looking for and didn't stop helping us until we found a bed that fit at a good price."
• "Shamirr did an absolute wonderful job finding me my perfect mattress in my price range."
• "Didn't feel pressured to buy what we didn't need."
• "He was very professional, knowledgable and was persistent in getting us the best deal possible 👍🏽"

Cons:

• "They’ll never sell me anything else ever! Fool me once shame on you, fear me twice shame on me."
• "Worst customer service ever from Indian descent sales person!"
• "Arrived while two young women were causing a scene. Seemed rather disruptive, inappropriate and uncalled for."
• "The customer service sucks, the shipping sucks, this place is terrible I do not recommend it."
• "Seriously way too pushy. Felt like I was in a stereotypical bad sales pitch."
• "We have a bad taste now and just going to leave."
• "He kept asking us how high we would go over our budget and had us try about 15 different mattresses over our price range."