Mattress Firm Union Square Reviews Summary

Category: Mattress store New York

Address: 874 Broadway, New York, NY 10003, USA

Phone: +12129950044

Rating: 4.9
based on 149 reviews.

Customer Service

Pros:

  • "Rehan was absolutely the consummate professional and we had a wonderful experience with Mattress Firm!!"
  • "Julio was helpful without being overly pushy and offered a variety of mattresses for me to try."
  • "Our experience at Mattress Firm, specifically with Steven, was absolutely amazing."
  • "Really well looked after by Jodi & Rehan."
  • "Elon was wonderful to work with, patient and guided us through all our options."
  • "Ron Ferguson was fantastic in helping pick out a mattress."
  • "Omar, the manager was a huge help! We came in to purchase a mattress for both my mom and aunt."

Cons:

  • "I just ordered a mattress from this store this evening. However, after I back home and check the 'Mattress Firm' website. I realized the salesperson completely 'fooled' me and wasn’t honest with me."
  • "It is a very disappointing experience shopping at the 'Mattress firm' Union Square."
  • "The showroom was okay, but limited."
  • "I felt a little pressured here."
  • "The salesperson is not honest about the delivery fee and charge me extra."
  • "Sales person not friendly the invoice is not very clear in-description."
  • "Entering MattressFirm at Union Square, I was assigned Chris, a salesperson who proceeded to pull the worst behavior I expected of a mattress salesman."

Product Quality

Pros:

  • "Good pricing and value."
  • "The pillow and mattress cover are high quality, as well."
  • "I bought a very comfortable mattress. The quality of the mattress is superior."
  • "The mattress is absolutely fantastic!"
  • "I purchased a mattress, mattress cover and pillow which stays cold. I found these to be all high quality products."
  • "Now I have a bed that is comfortable."
  • "The quality of the mattresses are also great."

Cons:

  • "The mattress arrived and it was the wrong one."
  • "To make matters worse, the mattress quality is awful."
  • "I bought a bed, and it was not to my liking."

Delivery & Service

Pros:

  • "He was able to find ways so that this purchase did not break the bank."
  • "He even found a bed that both my husband and I could agree on as very different sleepers."
  • "Was able to get delivery (including haul away of my old mattress) for the next day!"
  • "The delivery was specified for the two hour window, followed up by emails and phone calls, right on time, very efficient!"
  • "On top of that, the delivery guys were AMAZING! Came on time within the time range (even got a call from them when they were 10mins out); super friendly, efficient, positive."
  • "The delivery service was also on-time, friendly, and professional."
  • "We picked our favorite mattress and he promised to have the bed delivered on the exact date we needed."

Cons:

  • "More than a week later they finally picked it up."
  • "A month later I received my refund with $120 taken out for repacking."
  • "Was told the day before scheduled delivery that they made a mistake and don't have it."

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