"Rehan was absolutely the consummate professional and we had a wonderful experience with Mattress Firm!!"
"Julio was helpful without being overly pushy and offered a variety of mattresses for me to try."
"Our experience at Mattress Firm, specifically with Steven, was absolutely amazing."
"Really well looked after by Jodi & Rehan."
"Elon was wonderful to work with, patient and guided us through all our options."
"Ron Ferguson was fantastic in helping pick out a mattress."
"Omar, the manager was a huge help! We came in to purchase a mattress for both my mom and aunt."
Cons:
"I just ordered a mattress from this store this evening. However, after I back home and check the 'Mattress Firm' website. I realized the salesperson completely 'fooled' me and wasn’t honest with me."
"It is a very disappointing experience shopping at the 'Mattress firm' Union Square."
"The showroom was okay, but limited."
"I felt a little pressured here."
"The salesperson is not honest about the delivery fee and charge me extra."
"Sales person not friendly the invoice is not very clear in-description."
"Entering MattressFirm at Union Square, I was assigned Chris, a salesperson who proceeded to pull the worst behavior I expected of a mattress salesman."
Product Quality
Pros:
"Good pricing and value."
"The pillow and mattress cover are high quality, as well."
"I bought a very comfortable mattress. The quality of the mattress is superior."
"The mattress is absolutely fantastic!"
"I purchased a mattress, mattress cover and pillow which stays cold. I found these to be all high quality products."
"Now I have a bed that is comfortable."
"The quality of the mattresses are also great."
Cons:
"The mattress arrived and it was the wrong one."
"To make matters worse, the mattress quality is awful."
"I bought a bed, and it was not to my liking."
Delivery & Service
Pros:
"He was able to find ways so that this purchase did not break the bank."
"He even found a bed that both my husband and I could agree on as very different sleepers."
"Was able to get delivery (including haul away of my old mattress) for the next day!"
"The delivery was specified for the two hour window, followed up by emails and phone calls, right on time, very efficient!"
"On top of that, the delivery guys were AMAZING! Came on time within the time range (even got a call from them when they were 10mins out); super friendly, efficient, positive."
"The delivery service was also on-time, friendly, and professional."
"We picked our favorite mattress and he promised to have the bed delivered on the exact date we needed."
Cons:
"More than a week later they finally picked it up."
"A month later I received my refund with $120 taken out for repacking."
"Was told the day before scheduled delivery that they made a mistake and don't have it."