MATTRESS 2 GO Reviews Summary

Customer Service

Pros:

• "Dave's grandson Noah helped me today."
• "Dave and his employees are great! They took the time to help us find the mattress just right for us!"
• "Dave was very helpful with helping me choose the right mattress for me."
• "Dave was extremely friendly, helpful, no pressure, easy to talk to, great listener and his years of experience and knowledge of all things mattress was obvious."
• "The man at the store was very kind, even gave our energetic little boy something to play with."
• "Dave is laid back and knowledgeable."
• "Dave is amazing, top notch customer service and the prices are so reasonable!!"

Cons:

• "I was charged an additional 39$ at the time of sale that I was not made aware of prior to sale."
• "Stay away from this place. The owner 'papa' knowingly ripped me off by $200 by charging me twice for a bed frame."
• "Dave refused to take it back. He said, I already got your money from the loan company its your problem."
• "When we received the frame that took 2 weeks to come, the frame did not fit together correctly with no instructions or hardware."
• "It is now not even a year and I am waking up with back pain from the mattress."
• "Worst mattress I have ever bought."
• "Not happy and won't suggest them to anyone I know."

Pricing and Affordability

Pros:

• "The owner had different varieties to fit any budget and explained the differences in mattress types."
• "All in-stock, THOUSANDS less than the other special holiday quotes, with the exception that now I'm in a top tier bed and base."
• "Just laying down on my new pillow top mattress for half the price!!!"
• "Options presented made for a deal and bundling thousands better than that of the manufacturers and competitions ‘holiday sale’."
• "He gave each price for each bed and his pricing is 10x better then what anyone would spend in a regular mattress store!"
• "We saved about 5600.00 for the same as sleep number."
• "Found a really nice comfortable full mattress for $250 which was a steal."

Cons:

• "I was a little caught off guard by the price point I got told through messenger compared to the prices in person."
• "I’m not sure that I received the most competitive pricing, but I’m absolutely sure that I selected this distributor over others."

Product Quality

Pros:

• "The bed is very comfortable as I am doing this review while in bed for the night."
• "Very comfortable and still in great condition."
• "The sheets are super soft and cool to the touch."
• "They are incredibly comfortable and good quality."
• "All mattresses are name brand and new."
• "Very helpful and knowledgeable! Absolutely no refurbished mattresses! All brand new!"
• "Works wonders for my back after having 4 back surgeries."

Cons:

• "Limited selection but good quality."

Purchase and Delivery Experience

Pros:

• "I had my mattress home, and set up within an hour from the moment I walked in there."
• "Called the store asked about making an appointment was able to come in to the store and see the mattress in 5 minutes."
• "They brought it to my house and showed me how to set it up."
• "Everything that I needed for my two adjustable based was nicely placed in a box."
• "We walked In literally when they were about to close the store. They didn’t rush us and stayed past closing to help us."
• "Dave stayed late to help us find exactly what would be best for us."
• "Just picked up my king mattress today from Mattresses by Appointment for less than $1,000 with a protector!"

Cons:

• "After leaving the store and returning home I realized l was not given any paperwork on the mattress, no warranty."