"Valerio immediately made me feel welcome and allowed me to take ample time to consider my purchase."
"Joey is our man. He answered our questions and gave us the best advice for our sleeping situations."
"I also bought a base, which had some delay in shipping but the customer service person, Robert, was very responsive and helpful."
"Valerio was very knowledgeable and helped us find the perfect mattress without making us feel pressured into anything."
"Madina was very knowledgeable, attentive and polite, I almost wish we could shop for a mattress more often with customer service like this."
"Fazi was amazing, so friendly, and helped us make the right choice!"
"Joey explained everything for me and helped me to find the perfect mattress at the perfect price."
Cons:
"We had to call the store and ask about the status of it."
"I had an appointment set up in advance for 4 pm - but the store salesperson ignored me and didn't help me out at all."
"Also my SO and I were never told that only one mattress is returnable so now we have an extra $1000 mattress that's too firm for any human to sleep on."
"We weren't told how much the mattresses that we were interested in, what the difference between the two models were... Honestly, it's hard to believe the other reviews I've seen here because our experience was so underwhelming."
"The utter incompetence of this place is astounding."
"They are forcing me to keep it for 30 days, and continue to have new injuries."
"But they never processed the return! After not seeing the refund for several days, I had to email and ask when my credit card would be refunded…"
Product Selection and Quality
Pros:
"Eli... helped us find the better option for our household."
"Pricing is often better than what you'd find online with the added benefit of their staff assisting you if things don't work out for whatever reason."
"Was going to order a mattress on Casper but my friend convinced me to go here... people, mattresses aren’t one size fits all."
"We loved the Mlily fusion luxe. If it works for Manchester United -it works for me. :)"
"The showroom has mattress that don't do much marketing online so I didn't know before going in."
"Their prices are great; much better than buying on line."
"This fabulous store fills a need that all mattress shoppers wanted - a showroom where you can try out all of the online mattresses."
Cons:
"Unfortunately for us, we were not happy with the mattress and are in the process of returning it."
"Also my SO and I were never told that only one mattress is returnable so now we have an extra $1000 mattress that's too firm for any human to sleep on."
"Unfortunately the mattress we chose was not a good fit."
"This mattress has caused severe injuries - I have several pulled muscles and am in extraordinary pain."
"The mattress was filthy."
"They are making people take down one-star reviews."
"Three days ago, I posted a one star review saying they refused to return my mattress."
Shopping Experience
Pros:
"The experience was very comfortable, we never felt rushed or uneasy."
"I got to try out almost all of the hybrid mattresses in the store while I was in the shop and the appointment system makes it so that you feel like you have the whole place to yourself."
"Sometimes they even beat the online prices AND it ships way faster!"
"Upon entry, we met with Fazi, who greeted us and was so helpful and inviting the entire browsing experience."
"Best-of-all, it is a zero-pressure sales environment, as Shanir and his team can match the online promotions AND typically discount pricing even further!"
"Karina was so helpful with our mattress shopping experience... It's a nice clean show room with great deals."
"Valerio, who was phenomenal! He answered all of my questions and stayed over the appointment time as I tried out a ton of different mattresses."