Baku Palace Reviews Summary

Service

Pros:

• "Waiter was personable, friendly and efficient."
• "The manager Eldar is the kindest person I’ve ever met he guided me from the beginning to the end."
• "The staff was kind and friendly."
• "Very professional. They offered us a complimentary Bottle of Prosecco as soon as we arrived because it was my Moms Birthday."
• "Everyone on the team was so efficient, professional, accommodating, welcoming and quick."
• "The waitstaff is really attentive!!"
• "Waiters and staff of the restaurant are attentive!!!"

Cons:

• "waiters kept taking away food without asking the guests if they were done eating."
• "Service was poor."
• "Crowded, not organized and the people working there are very rude."
• "Service not good"
• "The service was horrible- the worst we ever experienced."
• "Very unprofessional staff from hosts to busboys."
• "Service was disgraceful."

Food Quality

Pros:

• "Good food and decent music."
• "The food was delicious, the music was great, the service was amazing, and the show was incredibly entertaining."
• "The food as always was delicious and fresh."
• "Amazing food, incredible service."
• "The food was fresh, abundant and delicious."
• "The food was outstanding, everything was so fresh and delicious, we can’t finish even the half."
• "The food was delicious. Every item on the banquet menu was prepared masterfully."

Cons:

• "Food was salty and main course meals came cold."
• "The food was okay, but the service is terrible. We ordered a drink and they forgot to bring it."
• "Food not good... taste like nothing... bread was old."
• "Shrimp was so overdone it was disgusting."
• "Soft shell crabs were overcooked, almost burned, shish-kebab was dry and tepid."
• "The food was very marginal."
• "The food was horrible, cold, and waiters kept taking away food without asking the guests if they were done eating."

Ambiance and Entertainment

Pros:

• "Wild European experience. Stage performances, flashing lights, lasers and air blast machines for days! Love it."
• "Captivating performances of traditional Azerbaijani musicians and dancers transported me to a realm of cultural richness and celebration."
• "Live entertainment elevated the experience at Baku Palace."
• "The ceremony and cocktail hour was elegantly decorated"
• "This place definitely made me feel like a Queen in the Palace."
• "The well-appointed seating and spacious layout ensured a comfortable and inviting atmosphere."
• "The show was incredibly entertaining."

Cons:

• "After that, time to go home... it's getting like some heavy loud noise which is not for restaurant."
• "Music is too loud and cannot have a conversation."
• "The musician was horrible, was singing Russian songs only."
• "The place reared of Chlorine and the bathrooms were inaccessible."
• "When they are cooking something smokey, like kebab or kofta, the event area gets a lot of smoke somehow."
• "The music was EXTREMELY LOUD for my taste."
• "The music was extremely loud to the point we couldn’t talk."

Management and Staff

Pros:

• "Starting with amazing manager Gabriel, who is very polite and attentive to every detail and request."
• "Great quality of food and great management."
• "Manager was very accommodating and professional."
• "Special huge thanks to Gabriel 🙏. He is a highly professional manager and very well-mannered person with great knowledges of his business."
• "Our host of the party was Shamil. I can't thank him enough for an amazing service during my event."
• "A truly professional place and staff."
• "Always great food, music, service and atmosphere."

Cons:

• "They are so disrespectful. After we decided to rent the place for my wedding, they increased the price."
• "You get to be very careful with the waitress or waiters as usual they will try to charge you the most they can."
• "They buckle and dime you for tap water and for using a credit card."
• "The place used to be better. The service was poor. Expect to have food to enjoy and food wasn't good."
• "That guy is rude and unprofessional (kept asking us for more tips)."
• "Manager didn't come out to speak with me and simply refused entry for us."
• "Their customer service is horrible they treat people with disrespect."

Value and Pricing

Pros:

• "He help me choose the best banquet menu with perfect money value."
• "Beautiful Venue!!! This place is astonishing and very affordable considering how gorgeous it is!"
• "Price: a little pricey but reasonable for the quality of food we received."
• "Great quality of food and great management, not so many restaurants are really flexible to satisfy client needs."
• "The ambiance of the outdoor dining area is gorgeous."
• "Food is fresh and tasty."
• "5 stars for live music!! Bravo!!! we can't stop to dance!!"

Cons:

• "I had very bad experience with my party."
• "They put us in different room, next to kitchen and it was dirty and nasty there."
• "When you make a reservation there, make sure how much everything costs and that you don't have to pay an additional amount after the party."
• "The restaurant overcharged us significantly."
• "Don't recommend the assorted kebab as most if it was rather dry."
• "We paid $160 per person for the table that was supposed to be $125."
• "Despite the high cost of the banquet, the food was not up to par with the menu advertised."