Red Robin Gourmet Burgers and Brews Reviews Summary

Service

Pros:

• "Staff is also always nice and we've never had a problem that wasn't able to be fixed quickly."
• "Our server greeted us right away."
• "Our servers have always been friendly and attentive, even noticing when my drink is empty and providing a refill without me asking."
• "Service was prompt, friendly, and helpful."
• "Our server, Jaron, was absolutely amazing!!"
• "The staff was very friendly and helpful."
• "Our server Tiffany was absolutely spectacular. She was very polite and handled our large party well."

Cons:

• "It took about 10 minutes for us to be greeted so we can be seated."
• "The waitress, I have no clue what her problem was, she kept giving me and my family looks, and she was giving attitude."
• "The service was exceptionally SLOW... All of our food was brought out cold."
• "The service at this particular location is absolutely TERRIBLE. Rude, inattentive... honestly embarrassing."
• "Was very busy so we had to wait to be seated, but it wasn't too long. The server wasn't attentive at all."
• "Service could have been better."
• "Waitress didn't take my appetizer order."

Food Quality

Pros:

• "Staff is always friendly and the food is consistently delicious."
• "Every time I eat here I love it- I need to eat here more often."
• "The burger I got was quite tasty but an extremely poor presentation."
• "The Red Robin beer goes good with the burgers."
• "The food was delicious!"
• "Our burgers were really good. I normally take half of my burger home but it was so good I ate the whole thing!"
• "The food always comes our hot and quickly."

Cons:

• "Once again, this Red Robin location messed up our order, TWICE."
• "Burger wasn't cooked as ordered."
• "Both of our chicken sandwiches tasted like freezer burn."
• "Food was over cooked well my burger was, kinda tasteless a little salt and pepper would have helped."
• "Worst mistake ever, we ordered burgers and I asked for medium. Fast forward two days and I am sick, without a doubt the worst food poisoning I’ve ever had."
• "I ordered a chicken sandwich and the texture was off, seemed rubbery and did not resemble true chicken."
• "Food was horrendous!! Got Boneless wings with Buzz sauce. Tasted like salt."

Atmosphere & Cleanliness

Pros:

• "Great atmosphere, food, and service."
• "The thing that I really liked was that this place actually uses soapy cleaning water to clean the tables."
• "The restaurant was clean and very few people were inside around 2 pm on a Thursday visit."
• "Absolutely had an amazing experience tonight at this Red Robin at province Providence Town center."
• "Had an amazing time at this Red Robbin branch. Rachel took care of us and she was super friendly."
• "This store was a little bit smaller than the average Red Robin. But it was very clean."
• "This Red Robin is pretty updated from the ones I'm used to. Its atmosphere is nice."

Cons:

• "Everything was sticky. We were sat at a table and all the chairs wobbled horribly."
• "We were made to sit directly next to employees taking their break, which wasn't the most spectacular choice on their part."
• "Don’t get seated in the back room. They forget about you."
• "The streamed broccoli is disgusting. No flavor .... just gross."
• "The Manager had the bartender told two guys at the bar with babies to move for other customers."
• "The floor manager I did see was walking around like in a daze and did not have a feel of what was going on around in her restaurant."
• "Was in a room with a VERY LOUD table nearby."

Value

Pros:

• "We were getting the family meals delivered which are good and affordable for a large family."
• "My kids just love it here and my family is of 6 so for me the prices are great."
• "Love the FREE burgers."

Cons:

• "And it was $70 for 2 burgers."
• "Seven dollars! Outrageous!! I will not be going back."
• "food was just mediocre not worth 40.00 dollars for 2 burgers 2 onion rings and 2 shakes seriously !!!"
• "Food is good but they are extremely stingy with fries for take out orders."