"Walt made this service experience pleasant and happy."
"Will had been very responsive in my journey to get MX-5 Miata."
"This is the first dealership that I have had consistent pleasant experiences at."
"Scott Mazda is a class act! I own a Mazda CX-9 that I bring religiously to them for service."
"Prompt and courteous staff & service, excellent informative video while car was in service."
"Jason (in the service dept) was friendly and upbeat."
"The Service member was polite, apologized and said let me check on that, made the call, admitted they were wrong, apologized again."
Cons:
"Those days are gone.. your service desk people treat customers like they are a nuisance to them.."
"He ran my card and the next day I checked the charge and they overcharged me 350 dollars."
"Really bizarre. We were the only ones there, and the salesman seemed confused what we were there about."
"From a family that owns 3 Mazdas I was disappointed that they would not flip the seat belt buckle after it rolled out of the factory incorrectly."
"No, the issue with my vehicle registration still is not fixed, and it's been over a year!"
"Their demeanor toward customers is disgraceful..they are rude.."
"The person assisting me was extremely rude."
Purchasing Experience
Pros:
"This was one of the best experiences we have had when purchasing a new vehicle."
"Best car purchasing experience!! Be prepared for a no hassle hardworking TEAM that gets the job done."
"I bought a car from Andy Rodriguez today. No pressure exceptional service."
"I LOVE my new CX-30!!!!"
"Just bought my 2019 Mazda CX5 at Scott Mazda and could not be happier."
"Got a great car at a fair price with no hassles."
"Made the buying experience easy peasy."
Cons:
"Worst decision I ever made was signing the papers for a 33,000 thousand loan for a car the cost 23,000."
"I didn't like the fact that when I went into talk to the financial coordinator there was an offer of gap insurance for an extra cost on top of my monthly payment."
"For some reason when we made an agreement we were told the financial person was not there so we had to do the purchasing and signing at Scott Volvo."
"The day I intended to buy, I was intensely pressured to 'make a decision right this second'."
"Put a deposit down on a car, the next day during the purchasing process they decide to tell me there is actually now a 2k mark-up on the purchase price from what's listed."
"Everything was great until they received our signatures. The salesman was rude afterward."
"Avoid Scott dealerships at all costs!"
Staff and Service
Pros:
"Andy Rodriguez did a wonderful job taking care of us after a car fire totaled both of our cars."
"I intend to remain a customer of Scott Mazda for at least another eight years!"
"I would highly suggest others to work with Debbie and Scott Mazda for your next car."
"Kurt was a HUGE help."
"Rarely you do come across this level of commitment to quality in the automotive service industry."
"They charge $120 to run a diagnostic test which is basically connecting the car to a machine."
"I think the technicians do a great job of taking care of my car."
Cons:
"Disrespect group of people 😤 got my car towed there for them to say there is nothing wrong with my car for me to get to a gas station n for my car not to start."
"They told me my starter was bad and was causing the noise and quoted me $485."
"paid to fix a problem which was still there after a day."
"They charge $120 to run a diagnostic test which is basically connecting the car to a machine."
"When I took it back it was suddenly a $900 repair."
"STAY FROM SCOTT MAZDA. Brought my car in for diagnostics for a potential electrical issue causing a limp mode in 1st gear."
"However after paying almost $2000 for maintenance and even taking the car back in there are issues."