Acura of Limerick Reviews Summary

Customer Service

Pros:

• "Every time I walk in for service, I am always greeted with a smile and warm greeting no matter how busy they are."
• "The staff is always welcoming and friendly and truly provide necessary and professional services."
• "The people at Acura of Limerick were very helpful and made the car-buying process enjoyable."
• "I have my Acura MDX serviced here all the time these guys are the best."
• "The biggest pleasant surprise was the bill. They refused to charge me even though they had every right to."
• "The Service Team at Acura of Limerick always exceeds my expectations! They are always accommodating when making an appointment and always make sure they achieve perfection."
• "Service advisor was extremely helpful and explained everything my car needed."

Cons:

• "Say they are competitive and can beat any price but they don’t. They tell you that’s a third party email they don’t honor."
• "I'm so disappointed in the lack of customer service and accountability."
• "They don't stand behind their work."
• "I was so unhappy with the rude service advisor that I would not trust him with my car!"
• "They try to rip you off at every chance they can."
• "Very bad customer service for women."
• "This was the worse experience I have ever had Chris and John assisted me and made sure to make me uncomfortable."

Sales Experience

Pros:

• "Working with Chris Manogue was a pleasure. My wife was looking to turn in her leased 2018 RDX for a 2021 model. We received offers from other dealerships, but Chris's offer beat them all."
• "I highly recommend him as your sale guy."
• "Best car buying experience ever!"
• "We highly recommend shopping at Acura of Limerick!"
• "Jonathan Fletcher should do a Master Class in Internet Sales."
• "Working with this dealership and more specifically Chris has been one of the best experiences we've had over the years."
• "Bradi Hemler was my salesperson. She was extremely knowledgeable about the car I purchased."

Cons:

• "What a waste of my time."
• "Find a trustworthy dealer. Not recommended."
• "Very disappointed to find out by the time I got there (4 hours later) the car was sold."
• "They also pointed out other problems that they believe the dealer knew about when they sold me the vehicle."
• "Worst dealership ever."
• "They also add an additional 5-7000 market price adjustment."
• "Pretty disappointing that Acura won't have anything to do with it."

Facility & Comfort

Pros:

• "From the first moment I stepped into this dealership, I knew that I was entering a high luxury experience."
• "The showroom and waiting rooms are immaculate, comfortable and well appointed with refreshments for all customers."
• "The facility is gorgeous and pristine."
• "I was excited to see an Acura dealership near Plymouth Meeting."
• "The dealership is very clean and presentable."
• "The waiting room offers free WiFi, coffee and tea, along with snack bars."
• "The dealership is spotless."

Cons:

• "Negligent. Brought my MDX in and explained that it was burning excessive oil."
• "Total disaster at the service dept today."
• "I am very disappointed that they do not really have the things they advertise."
• "Nowadays information is received in seconds, you mean to tell me you guys don't send out an email blast amongst each other when a vehicle is sold."
• "I had to spend the better part of my afternoon trying to get HUGE water spots off of my car... Though it advertised as a hand-wash, they definitely don't dry the cars."
• "The brand new building was still getting some of its finishing touches ironed out."
• "Car looks clean, but unfortunately when I got home and looked at it under the sun, I couldn't find a single spec of wax which was supposed to be part of the detail."