Jerrell's BETR BRGR - SOHO Reviews Summary

Category: Vegan restaurant New York

Address: 117 6th Ave, New York, NY 10013, USA

Phone: +19148935528

Rating: 4.7
based on 183 reviews.

Food Quality

Pros:

  • "The fries were perfectly cooked - perfect thickness of crisp, perfectly salted, perfectly tender inside."
  • "I don't how they managed to make a vegan patty taste like beef but they succeeded."
  • "The burgers taste amazing, like the best fast food burger you've ever had."
  • "The burger was absolutely amazing! I could not tell the difference between this and a 'real' burger!"
  • "Best vegan cheeseburger I’ve ever had, hands down."
  • "The food is delicious! I'm not vegan or vegetarian but I saw the restaurant on Instagram and I decided to stop by."
  • "The OG Better Burger had me in disbelief from how delicious it was."

Cons:

  • "The burger was ok, but I wish it was seasoned and the cheese tasted like nothing."
  • "The waffle fries are alright but not as crispy as promised."
  • "The burger looks nice, like a real meat burger. I just couldn’t stomach finishing it."
  • "The burger was ok and I didn't enjoy the milkshake, very bland."
  • "The burger was fairly good. One downside is that the bacon doesn’t really give the sandwich a distinguished taste."
  • "One of the most basic plant based burgers I’ve ever had, nothing hurts more than spending money on trash food."
  • "Vanilla milkshake was nasty. It tasted like I was drinking oat milk straight from the carton."

Service

Pros:

  • "The experience was made even better by the two young ladies who put genuine pride into preparing and serving a great meal."
  • "They provided outstanding service and the food was REALLY good!"
  • "Staff was friendly too."
  • "The men behind the counter are always friendly and patient."
  • "The service was great he was so attentive."
  • "Service was also wonderful."
  • "The customer service was stellar, the food came out hot and fresh and not a long wait."

Cons:

  • "Plus they didn’t even want to provide utensils when I asked for it."
  • "The young man who was taking the orders lacked basic customer service skills and wasn't attentive to customer needs."
  • "Bad communication and rude workers. We waited nearly an hour and didn't receive our food."
  • "Overcharged on the spot. I contested it, person acted like I was a jerk."
  • "Instead of working they talking and acting like they don’t see you while looking directly at you, on top of that waited more then 25 mins, gave me my fries flipped upside down inside the bag."
  • "The only small thing I would say is that some of the staff aren’t friendly, we didn’t have the best experience while ordering."
  • "On Tuesday April 4th 2023 between 7:30pm - 8:15pm there were two staff members who were very rude they were having a conversation using lots of profanity and racial slurs."

Price

Pros:

  • "Very reasonably priced and located at the foot of the Holland Tunnel."
  • "Fast, easy, reasonable price for quality."
  • "Prices were really excellent too (we ate heartily for about $25 each!)"
  • "The food was delicious and better priced than most vegan places we have been to in NYC so far."
  • "It was a great burger for the price! And it’s vegan!"

Cons:

  • "They sales just 3 burger options and they're quite expensive when other places are cheaper."
  • "For $25, I would never come back."
  • "Food was pricey, even though I know vegan options tend to cost more than the alternative, it still didn't curl all the way over for me paying $17 for just a burger and fries, no drink."
  • "Although they're a little on the costly side."
  • "Loved the food selection but prices for portions were way out in greedy zone."
  • "Hamburgers tastes not bad but they charged you premium."
  • "A 50 minute wait for an under seasoned burger served on an ice cold bun, and seasoned fries that had no seasoning because they ran out?"

Ambiance & Facilities

Pros:

  • "Cute seating area (outdoor only) and surprisingly not horrible parking for pickup and dine in."
  • "Also just FYI it’s all outdoor seating so don’t go on a super hot summer day!"
  • "There’s only outside seating available, though half of the seats are inside a covered area."
  • "The restaurant has 3 indoor tables (fitting 6), and outside tables for sitting & standing."
  • "You order at the window and pick up at another window. There’s no inside seating (to-go only) but there are some tables and chairs outside for you to sit at if you want to eat there."
  • "We were immediately caught by the bright yellow branding along the wall - as people who work in marketing and visual arts, we both REALLY appreciate some nice graphic design!"
  • "Great atmosphere, the staff was very friendly and you might catch Jerrell himself having a friendly convo with all clients!"

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