Costco Wholesale Reviews Summary

Customer Service

Pros:

• "Now, where this place shines, is the staff. They have never disappointed me. They are competent and pleasant."
• "This Costco is organized and clean. It's easy to find the items you want, and the employees here are always helpful."
• "Excellent customer service! Wide variety of products. International products. Spacious aisles. Product samples."
• "Employees are pleasant and helpful."
• "We have been members for 10 years and have always experienced great products and excellent customer service."
• "The employees are helpful friendly."
• "The staff is also consumer friendly and aim to assist as best that they can to make sure customers get what they need and are satisfied."

Cons:

• "Their food court service is too bad."
• "The customer service desk representatives were terrible!!"
• "The customer service is horrible. You won't find many items that you normally do at this store."
• "Staff is rude, bad attitude and not willing to help put any items back in the cart while checking out."
• "Today was one of my worst experiences at Costco."
• "The only reason why I am not giving 5 stars is that the great experience always crash on checking out with the staff attitude."
• "Nobody was available to help me. But they were all talking, and alighting including the manager."

Parking & Accessibility

Pros:

• "There is plenty of parking and the store is not as cramped as those others."
• "Parking is plentiful (in the lower level)."
• "Parking is usually easy to find."
• "This Costco is conveniently located in post road and multi storey parking very very useful for families when it rains or snows."
• "Most everything is back in stock. Lots and lots of parking both elevated and below ground."
• "Very clean, ample parking and a great buck and a half hot dog with soda."
• "There is a lot of parking as well."

Cons:

• "Parking is frequently a challenge."
• "Regularly go to this Costco, I'm giving it a 3 star because parking is a nightmare and now that they are renovating its even worst."
• "Terrible parking - people waiting for spaces."
• "This Costco is very busy usually. The parking lot is currently going through some construction. So parking spots are more limited than ever."
• "Parking lot is absolutely ridiculous, don't waste your time go to another Costco."
• "The parking lot is made of a material that likes to peel and needs constant maintenance."
• "The parking lot is always a nightmare."

Store Layout & Organization

Pros:

• "This Costco is organized and clean. It's easy to find the items you want."
• "Very well organized from the line to the inside of the store maybe you should cake it this whole crew and teach them and let them teach other Stores in your chain this is the perfect example how a business is supposed to run."
• "The place is always clean and organized. Service is warm like other Costco locations."

Cons:

• "One of the biggest problem here is the Aisle are not labeled."
• "Aisle needs to be labeled, it's ridiculous you spend so much time looking for stuff."
• "Store is disorganized - no signs on the aisles, forcing you to search the store for an item."
• "It's disorganized. For example, items in the same category were not all together in the same aisle."
• "But the parking lot is an absolute mess because it's under construction."
• "The shelves were fully stocked, workers from all nationalities were working and ready for their customers."