Costco Wholesale Reviews Summary

Shopping Experience

Pros:

• "Found what I needed and of course some extras...stocked up on Kirkland vitamins because the price was $5 cheaper than centrum and it has the same ingredients."
• "Costco has solidified its reputation as the ultimate destination for convenient shopping."
• "Always a great selection of everything."
• "Very nice costco. Plenty of products."
• "Great selection of bulk goods with unbeatable prices."
• "This Bayonne branch is fairly big compared to the others ones the surrounded areas."
• "Huge store with good selection and super service."

Cons:

• "Everything is overpriced, you can get way better prices from Bj’s and shoprite."
• "One star deducted 'cos items come and go. For instance, many cheeses are only available for a week or two and we never see them again."
• "Horrible. They open late."
• "The self checkout counter needs more staff and it wasn't very smooth going there."
• "You stand in line to order food just for the lady behind the counter to tell you to go order from the kiosk it's not like the orders were being made any faster."
• "Prices are not really low and they do not have a wide variety of brands as the other stores do. I could not find Country Crock spread or Irish Spring bath soap!!!"
• "Deceptive pricing all over the place at Costco, watch out."

Customer Service

Pros:

• "The staff was friendly."
• "Employees were friendly. Not as many customers so the lines were a lot smaller and faster."
• "Exceptionally clean and friendly service + there is self checkout but tons of cashier staff so your wait isn't too long."
• "Bravo to this costco’s kind Auto care staff... they helped me kindly while it was not even their duty."
• "The staff are very helpful and very professional."
• "Service on all areas, from staff on the floor, to cashiers and packers, to tire center is top notch."
• "The employees are welcoming and were very polite."

Cons:

• "As a long-standing, loyal Costco shopper, my recent shopping experience has left me appalled and reconsidering my association with the store."
• "I am deeply disappointed by my recent experience at Costco, where I encountered a distressing level of discrimination and privacy invasion."
• "Great place to shop, but some of the workers are so rude and disrespectful to customers."
• "They were very unprofessional and rude."
• "I saw one of the young men they have working there verbally abuse and mistreat several customers."
• "We love visiting Costco but todays visit was terrible because of Miss Megan, who came to us with unnecessary questions & recommendations."
• "The manager worked today there around 3pm called vladimir was the worst and stupidiest ever."

Membership and Payment Policies

Pros:

• "Costco gas station was great, $1.97 a gallon for regular."
• "At the gas station I also need my membership card."
• "Free air for vehicles."
• "A membership card isn't required to fill up your gas for currently under 2 dollars!"
• "Shout out to all the employees in here left my wallet last year in a cart filled with cash & got it back perfect!"
• "Very friendly staff. My cashier was kind enough to let me know an item I bought was on promo for 'Buy 1 Get 1 Free', rang it up, and allowed me to go back and grab another without doing an entirely new transaction."
• "Staff was helpful, particularly Dwayne who helped us get our membership."

Cons:

• "If your name is not on the account they will not let you use the membership."
• "Please for the love of God, stop harassing your customers three times to show membership so you have another shot at trying to upsell anyone that doesn’t have a black card already!"
• "They won't take credit cards at the Costco Gas pumps, they don't even take MasterCard, just Visa."
• "The gas station only takes credit cards, NO CASH."
• "That policy of checking IDs for using other families’ membership cards doesn't make sense!"
• "They severely limit the amount of credit cards you can use."
• "Pushy sales people offering membership upgrades continue to attack!"