Costco Wholesale Reviews Summary

Customer Service

Pros:

• "They do an excellent job keeping the check-out lines moving when its crowded."
• "Their employee there are too friendly and helpful and fast in serving."
• "The staff is very courteous."
• "Everyone is very friendly and helpful."
• "The staff at Costco were friendly and efficient."
• "Employees are helpful from the greeter to help with loading your car and everyone in between."
• "Staff here are super friendly! As long as you don't go during peak hours it's usually a really great shopping experience."

Cons:

• "Poor customer service experience."
• "Terrible cashier."
• "The lady who checked us out was INCREDIBLY rude."
• "The management apparently doesn’t care about folks standing in long lines to return something."
• "Marcella was the WORST cashier I've ever experienced in my life."
• "The manager Susan was not helpful and had an attitude."
• "Customer service very very rude."

Membership Value

Pros:

• "Absolutely love Costco! The membership pays for itself just by the money we save every month on our all natural cat food alone."
• "Love Costco. I’m a very small household and I still get tons of value in stocking up on paper goods, laundry detergent, soap, shampoo, canned goods, fresh meats and frozen foods."
• "It is well worth the membership price. If you buy in bulk, you will receive tremendous savings."
• "Easy returns policy and good prices make the membership fee worth it."
• "We got the executive membership so we get a percentage of what we spend returned to us every year which always pays for our next year membership."
• "I love buying in bulk, it saves our family money."
• "Costco is our go-to for various grocery staples on our list, especially bulk items you can’t find in such quantities at your grocery store."

Cons:

• "Decent prices but incredibly limited selection and high annual fee."
• "Prices are very very high."
• "Buying most of the meat and produce items would be ridiculous due to the fact we do not have a giant fridge or freezer."
• "Only thing that bothers me, is that we pay for a membership, but the grocery stores without memberships have family restrooms."
• "We plan on cancelling our Costco membership."
• "For the price they charge for a membership you would think the prices would be a lot cheaper but they're not."
• "Of course the new member associate tries very, very, very hard to sell you on the idea of buying the Executive Membership @ $120."

Product Selection and Quality

Pros:

• "I'm always pleased when I go to Costco they always have exactly what I want."
• "They always have great clothes options."
• "My wife and I were impressed by the variety of products that this club store offers."
• "Love this place! Great selection of everything."
• "It's always stocked with all advertised merchandise."
• "Always different healthy items to choose from."
• "They also have a pretty good selection of 'Keto' products and grass-fed meat products."